Implementation Project Manager - Ostro

About the role

Ostro is a specialized business division within Veeva, dedicated to advancing brand engagement for the life sciences industry through AI technology. Veeva Ostro empowers life sciences companies to transform how they connect with the people who need their innovations most. By joining this fast-growing team, you will work at the forefront of leveraging AI innovations to make healthcare information seamless, intuitive, and impactful.

We are hiring Implementation Project Managers to join our Client Success team. In this role, you will own complex software implementations from kickoff to go-live, acting as the main bridge between internal teams and external clients to ensure successful, on-time launches. Project lifecycles run on fast-paced 6 to 12 week timelines.

Responsibilities

• End-to-End Delivery: Manage software implementation projects from kickoff to go-live, coordinating cross-functionally with internal teams (Product, Sales, Support) and external clients to ensure on-time delivery
• Risk Management: Proactively identify project risks and propose alternative solutions to keep timelines on track
• Configuration & QA: Configure client applications using a no-code flow builder, conduct quality assurance testing prior to release, and prepare annotations for MLR/PRC regulatory submissions
• Client Advisory: Maintain clear, consistent communication throughout the implementation lifecycle to guide clients through successful launches

Requirements

• Portfolio Management: 2 to 4 years of experience managing 5 to 10 concurrent SaaS implementations, using critical path analysis and risk management to keep projects on track
• Client Management: Strong communication and organization skills used to guide clients through onboarding, manage stakeholders, and troubleshoot issues
• Technical Comfort: Familiar with SaaS platforms and handling one-way system integrations

Skills

• PMP certification or equivalent
• Experience with MLR/PRC regulatory submissions and annotations in pharma or life sciences
• Background in healthcare technology or a marketing agency
• Experience mentoring or coaching junior project managers

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Pay

Base pay: $80,000 - $120,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.