Implementation Project Manager - Operations (Work Management)

Position Overview

As a Work Management Implementation Project Manager, you will play a key role in helping utilities successfully adopt NISC's Work Management solution. You will partner with stakeholders across the organization to analyze business needs, configure workflows, and deliver training that empowers teams to work more efficiently. Your work will include work process analysis, setting up dispatching and field service software, guiding system testing, and leading both virtual and onsite training sessions. Beyond implementation, you will drive change management efforts to ensure Members/Customers get the most out of NISC's solutions.

Primary Responsibilities

• Conduct comprehensive analyses of business processes to design and implement effective workflows.
• Configure NISC's products to align with and support Member/Customer business operations.
• Deliver onsite and virtual training sessions to Member/Customers, accommodating a range of technical proficiencies.
• Organize and facilitate Member/Customer meetings as necessary.
• Diagnose and resolve configuration, data, and permission issues.
• Oversee and coordinate multiple concurrent projects to ensure timely completion.
• Collaborate with cross-functional teams to manage integrations, testing, and project timelines.
• Maintain and update project schedules, document potential risks, and develop training materials and reports as needed.
• Provide ongoing application support throughout the project lifecycle.
• Participate in after-hours call support as assigned.

Knowledge, Skills & Abilities

• Ability to analyze data and draw meaningful business conclusions relevant to Project Management and work processes.
• Knowledge of business-related software applications and services.
• Knowledge of the Utility or Telecom industries.
• Advanced level knowledge of Project Management processes and theory.
• Advanced verbal and written communication skills.
• Moderate level presentation and training skills.
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
• Ability to research and problem-solve with a strong attention to detail.
• Ability to organize and prioritize.
• Ability to set and manage internal and external Member/Customer expectations.
• Ability to demonstrate initiative and accountability.
• Ability to multitask and manage time.
• Ability to demonstrate professionalism.
• Ability to troubleshoot software issues.
• Advanced understanding of change management best practices.
• Basic level knowledge of Utility/Telecom software and software integrations.
• Ability to travel as often as necessary, generally around 20-30% a year, to meet the goals and objectives of the position.

Desired Education and/or Certification(s)

• Bachelor's Degree in a business-related field or equivalent experience preferred.

Minimum Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.