Implementation Project Manager

About the Opportunity

The organization was founded on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. The platform and company were built purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies served, and for employees. Today, brands rely on the platform to drive revenue growth by sending a better message.

Key Responsibilities

• Project manage a portfolio of varied customer on-boardings to drive successful outcomes.
• Manage internal stakeholders and external client expectations on projects and timelines.
• Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and internal teams.
• Develop and share best practices with clients.
• Ensure the platform is successfully rolled-out according to required timelines and customer initiative requirements.
• Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership.
• Collaborate cross-functionally. Work closely with the Product team to improve client adoption across the entire platform. Also collaborate with Client Success, Strategy, Support, and Sales teams to ensure the organization is continuously meeting and exceeding client expectations and goals.
• Document and record all completed project work allowing a manageable framework that everyone can access for success.
• Champion AI adoption from the start. Help clients understand and activate AI-powered capabilities during onboarding, ensuring they are positioned to leverage intelligent features — from predictive send-time optimization to agentic workflows — as part of their initial rollout.
• Use AI tools to work smarter. Leverage AI-powered tools to streamline project tracking, documentation, status reporting, and communication — running a more efficient implementation practice and freeing up more time for high-value client work.

Required Qualifications

• Hold a Bachelor's degree or equivalent.
• Minimum of 5 years of experience in project management in a professional services environment.
• A track record of driving meaningful, successful implementations and managing client projects.
• Eagerness to become an expert in the platform's technology and diligently remove any friction preventing clients from unlocking the power of the platform.
• Curiosity about AI and what it means for both marketing technology and how work is done. Does not need to be an AI expert, but energized by what AI makes possible for clients and actively looks for ways to use AI tools to be more efficient — whether that’s drafting documentation, synthesizing project updates, or identifying risks earlier. Energized by what AI makes possible and brings that mindset into every implementation.
• Strong project management skills. A strong understanding of how to plan, communicate and make sure things get done or that the client understands the impact of missing dates.
• Ability to handle difficult or unexpected issues and/or complex business challenges while remaining calm and identifying the right resources and solutions. Will handle incidents, escalations, and exceptions in a professional manner.
• Confidence in working with senior-level marketers, IT /systems integrators, and marketing technology and services partners.
• Ability to manage multiple open projects at any point in time, with varying degrees of complexity and business priority.
• Ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team.
• A track record of delivering phenomenal results in a dynamic, autonomous start-up environment.
• Embody the organization's values.

Compensation & Benefits

$100,000.00 - $120,000.00 annually. The compensation range may be adjusted based on experience and location.
In combination with base salary, the compensation package includes equity and bonus.
A robust benefits plan (medical/dental/vision/life).
401k match.
Flexible time off.
Monthly wellness and cell phone stipends.
Childcare stipends.
Continued education yearly reimbursements.
Commitment to maintaining a healthy work/life balance.
Strong dedication to DE&I efforts.
An overall respectful and open culture.

The hiring organization is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. The goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
The organization is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.