Implementation Project Manager

About the role

Crafty is seeking an experienced Implementation Project Manager to lead the smooth deployment of products, services, and systems for new clients. This role requires a mix of project management, client engagement, and problem-solving skills.

Responsibilities

• Drive projects from initiation to completion by managing scope, timelines, and deliverables while ensuring alignment with client and organizational objectives.
• Act as the main point of contact for clients during implementation, understand client requirements, and tailor solutions accordingly.
• Provide training and support to ensure user adoption.
• Communicate clearly and persuasively across various channels, fostering transparency and collaboration with clients and teams.
• Work closely with diverse teams, including Sales, Client Success, and Client Operations, to ensure alignment, clear communication, and the seamless execution of implementation goals.
• Develop and refine processes to enhance operational efficiency, ensuring scalability, consistency, and continuous improvement across all implementation activities.
• Understand the product(s) being implemented, including all features, capabilities, and limitations.
• Demonstrate flexibility in dynamic environments, adjusting strategies and approaches to meet evolving client needs and organizational priorities.

Requirements

• 3-6 years of experience in Implementation, Project Management, or related role, preferably in Hospitality, SaaS, or Construction/Design.
• Experience in client-facing roles, managing end-to-end implementations of software, systems, or services with a proven track record of managing multiple projects at once.
• Ability to work with cross-functional teams, managing timelines, risk mitigation plans, and multiple stakeholders.
• PMP or comparable certification preferred.

Qualifications

• Understanding of the product(s) being implemented, including all features, capabilities, and limitations.
• Adaptable to dynamic environments, adjusting strategies and approaches to meet evolving client needs and organizational priorities.

Skills

• Project Management
• Client Engagement & Onboarding
• Effective Communication
• Cross-Functional Collaboration
• Product Knowledge
• Adaptability

Benefits

• Crafty healthcare plan covering primary health, dental, and vision plans.
• Automatic 4% 401k contribution.
• Unlimited paid time off.
• Educational certification courses.
• Parental leave.

Pay

$73,000 - $86,000 per year in Chicago.

Schedule

Nightly shifts.