Implementation Project Manager

About the role

Join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. This pivotal Implementation Project Manager role ensures the successful onboarding and transformation of our enterprise clients. You will serve as an implementation project manager and trusted consultant, playing a key role in delivering successful enterprise-level software transformations for hospitality businesses.

Responsibilities

• Onboard new customer implementations from start-to-finish and maintain key client relationships from project inception to 'go live'.
• Identify and solve complex process and technology-related problems during rollout using best practices and creative thinking.
• Manage project plans and timelines, report status, and identify risks to management.
• Gather customer requirements by liaising with business teams to produce specifications before configuring our product.
• Manage customer and internal resources to drive toward project milestones and overall execution.
• Clearly communicate project status, implementation issues, and solutions.
• Participate in cross-functional teams as a user advocate to ensure customer needs are met.

Requirements

• 5+ years in a client-facing software implementation project management capacity at a SaaS Software company or consulting firm.
• Bachelor's degree or commensurate experience.
• Excellent communication (written and verbal) and presentation skills, with the ability to communicate effectively at all organizational levels.
• Ability to scope requirements, identify tasks, and determine level of effort.
• Ability to communicate technical decisions and their rationales to business stakeholders and development teams.
• Strong attention to detail with excellent analytical, written, and problem-solving skills.
• Experience working in a cross-functional, globally distributed team environment (international experience desired).
• Experience with Workforce Management, Payroll, or HRIS systems strongly preferred.
• Ability to manage multiple projects, backlogs, and timelines independently as a self-managing team player.

Pay

The salary range for this full-time position is $100,000–$120,000 (USD), depending on experience.

Schedule

Travel will be required approximately 10% of the time.

Benefits

• Competitive salary within the stated range.
• Opportunity to drive critical projects for a high-growth, innovative company.
• Experience working in a fast-paced, global environment.
• A collaborative and supportive team environment.

Skills

• Enterprise Client Management
• Workforce Management (WFM) / HRIS
• Software Implementation & Onboarding