Implementation Project Manager

About the role

We are seeking an experienced Implementation Project Manager to lead the deployment and configuration of Financial and Banking Products. This role is responsible for managing full lifecycle implementations, client engagements, and cross-functional coordination to ensure successful project delivery and client satisfaction.

Responsibilities

• Lead the end-to-end implementation of Configure Digital for clients, including planning, configuration, training, testing, and go-live.
• Cook up with internal Fiserv teams to align implementation goals with client expectations.
• Act as the primary point of contact for clients throughout the project lifecycle—from kickoff through go-live and post-implementation warranty support.
• Assess client business needs, define requirements within product capabilities, and recommend best-fit solutions.
• Manage multiple concurrent implementations, ensuring adherence to scope, timeline, and budget.
• Review deliverables, validate configuration, and ensure solution meets business and technical acceptance criteria.
• Build relationships across various teams (product, support, engineering, etc.) to facilitate seamless solution delivery.
• Coordinate hosted tenant provisioning, core interface activities, and environment readiness.
• Manage system configuration and updates per client requirements.
• Conduct connectivity testing and configuration validation to ensure technical readiness for go-live.
• Provide hands-on training to client teams on system usage and configuration.
• Develop training documentation and user guides as needed.
• Maintain up-to-date project documentation, configuration logs, and implementation artifacts.
• Ensure project artifacts comply with internal and client documentation standards.
• Monitor project milestones and update schedules to reflect project progress.
• Escalate delays or roadblocks to relevant stakeholders and drive resolution.
• Continuously manage and exceed client expectations.
• Proactively identify risks, manage concerns, and ensure a high level of customer experience.

Requirements

• 6+ years of implementation or project management experience, preferably in financial services.
• Bachelor's degree or equivalent experience.
• Strong understanding of project lifecycle methodologies (Waterfall, Agile).
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities and deliver results in a deadline-driven environment.
• Willingness to travel, as needed (5%-10%).

What would be great to have

• 3+ years of experience in digital banking solutions.

Pay

Salary range: $80,000 - $120,000 annually. Final compensation will be determined based on a variety of factors, including but not limited to, qualifications, experience, and market conditions.

Schedule

This role is on-site Monday through Friday in Lincoln, NE or Omaha, NE.

Benefits

Fiserv offers a comprehensive benefits package which includes:

• Health insurance
• Retirement savings plan
• Flexible spending accounts
• Employee assistance program
• Generous paid time off policy

Skills

Our ideal candidate will have strong project management skills, excellent communication abilities, and a deep understanding of financial products and services.

Benefits

Fiserv provides a competitive benefits package, including health insurance, retirement savings plans, flexible spending accounts, an employee assistance program, and generous paid time off policies.

How you will work

This role is on-site Monday through Friday in Lincoln, NE or Omaha, NE. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Equal Opportunity Employer

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.