Implementation Project Management, PMO Lead - Third Party Administration, Life & Annuity Platforms

Responsibilities

• PMO Leadership and Governance: Lead the TPA Implementation PMO function, including governance model, operating standards, delivery methodology, and best practices.
• Drive portfolio governance, project health reviews, risk management, and executive reporting.
• Ensure delivery against scope, schedule, quality, financials, and client commitments.
• Guide Program Managers, Project Managers, and Scrum Masters to drive accountability and execution discipline.
• Own portfolio budgeting, forecasting, resource planning, and utilization.
• Govern SOWs, scope, change requests, and contractual delivery commitments.
• Serve as the key liaison across clients, executive leadership, Product, Technology, Delivery, Operations, and cross-functional teams.
• Lead steering committees and governance forums with clear communication of status, risks, decisions, and outcomes.
• PMO CoE & Continuous Improvement: Establish a PMO Center of Excellence to standardize tools, reporting, metrics, and delivery practices.
• Build a high-performing PMO team and drive continuous improvement through automation, AI-enabled practices, and operational discipline.
• Own a structured issue, risk, and dependency management process across the portfolio, ensuring early identification, clear ownership, and timely resolution before items escalate.
• Establish a single escalation framework and command structure for critical client and production issues, driving root-cause resolution and reducing repeat escalations.

Qualifications

• Technical Skills: Strong experience in PMO leadership, portfolio management, and large-scale implementation delivery. Deep understanding of Life Insurance, Annuity, Policy Administration Systems, TPA Operations, conversions, and implementation lifecycle. Knowledge of Agile, Waterfall, Hybrid, and scaled delivery models. Strong financial, commercial, resource, and delivery governance skills. Ability to assess project health, risks, dependencies, metrics, and corrective actions across multiple programs. Understanding of integrations, data conversion, migration, infrastructure, environments, release, and deployment management. Working knowledge of JIRA, Azure DevOps, MS Project, Smartsheet, ServiceNow, Clarity, and Confluence. Experience with executive dashboards, KPIs, reporting tools, and project health metrics.
• Soft Skills (Desired): Executive leadership, stakeholder management, and influencing skills. Strong communication, presentation, facilitation, and negotiation skills. Ability to lead cross-functional teams across business, technology, operations, clients, and partners. Strong analytical, problem-solving, and decision-making skills. Ability to manage competing priorities in a fast-paced environment. Customer-focused mindset with strong relationship management skills. Ability to build, mentor, and develop high-performing teams. Demonstrated ability to drive change, continuous improvement, and operational excellence.