Implementation Operations Specialist

About the Role

As an Implementation Operations Specialist at Aristocrat, you will play a crucial role in delivering a world-class service experience to our casino customers. You will ensure flawless installations and support, both onsite and virtually, in a dynamic and ambitious environment.

Responsibilities

• Install, support, and troubleshoot Oasis 360 Casino Management System software products.
• Collaborate with customer representatives to plan system access rights and enter configurations.
• Configure and troubleshoot third-party products like printers, scanners, and card readers.
• Validate the accurate operation of all equipment, system capabilities, and reports.
• Deliver classroom training on Oasis 360 Management System modules and partner products.
• Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.
• Monitor service activities and bring up issues as necessary to ensure customer happiness.
• Build customer advocacy for Aristocrat products and services by setting the industry standard.

Requirements

• An Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience.
• Experience with training, installing, supporting, and troubleshooting software products.
• Casino/gaming experience within technology or similar expertise preferred.
• Working knowledge of marketing principles, including customer engagement and service promotions, preferred.
• Demonstrated leadership and the capability to collaborate with diverse personalities and management tiers.
• Knowledge of digital electronics and networking technologies.
• Strong understanding of Microsoft Office Suite products.
• Strong communication abilities and the capacity to uphold confidentiality.
• Willingness to travel extensively and work variable shifts.
• Valid driver’s license with a clean driving record (must have).
• Ability to acquire necessary occupational and vendor licenses in Aristocrat’s customer jurisdictions.
• 21+ years of age or older.

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer matching.

More details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. You may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet compliance obligations, you will need to disclose relevant personal and background information to government agencies and other regulatory bodies.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship.