Implementation Manager PBM

About the role

Marpai Administrators is a technology company that transforms the Third Party Administration sector for employers with self-funded health plans. As an AI-powered national TPA, Marpai uses deep learning and machine learning to enhance population health outcomes with cost efficiency. The Implementation Manager oversees client implementations, change management, and internal operational functions.

Responsibilities

• Expert in project management with operational processes to facilitate successful client onboarding and implementation of services.
• Provide accurate information for plan sponsors and members while ensuring timelines and budgetary requirements are met.
• Lead multiple PBM client implementations from kickoff through go-live and stabilization.
• Develop and maintain implementation plans, timelines, milestones, task assignments, dependencies, and status reporting.
• Facilitate interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Operations, and other departments as needed.
• Coordinate implementation activities across Sales, Account Management, Finance, Information Technology, Operations, Clinical, Eligibility, and other departments as needed.
• Serve as a primary implementation contact for clients, brokers, consultants, vendors, and other client representatives.
• Provide strategic insights on risk mitigation and growth opportunities obtained during client onboarding.
• Confirm that plan designs, formularies, pharmacy networks, eligibility requirements, member materials, reporting requirements, and other implementation specifications are accurately documented and communicated.
• Produce objective reporting to the Senior Management and SVPs regarding critical path items, opportunities, and overall customer standing.
• Identify implementation risks, blockers, scope changes, and unresolved dependencies; develop mitigation plans and escalate issues when appropriate.
• Monitor project progress against established timelines and communicate delays, decisions, and critical-path items to leadership and project stakeholders.
• Able to provide analysis of workflows and efficiency with other department teams.
• Support Sales and Client Services by providing implementation guidance, operational information, and client-ready updates.
• Conduct post-implementation analysis to identify areas for improvement, new process development, and mitigation of risks for future implementations.
• Coordinate implementation quality-assurance activities to confirm operational readiness before go-live.
• Conduct post-implementation reviews to evaluate outcomes, document lessons learned, and recommend process improvements.
• Analyze implementation workflows and recommend improvements that increase accuracy, consistency, and operational efficiency.
• Provide leadership with objective reporting regarding implementation status, client readiness, risks, opportunities, and overall account standing.
• Perform other duties as assigned.

What success looks like

• Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers, and project status updates.
• Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism, including speaking in front of groups of people.
• Prepare for, lead, and direct meetings, both internally and externally, with various group sizes, directing includes keeping meetings on track, providing follow-up/meeting minutes, Gantt charts, etc.
• Strong project-management and organizational skills, including the ability to manage multiple concurrent implementations.
• Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management.
• Develop and manage project plans, timelines, milestones, status reports, risk logs, decision logs, and related implementation documentation.
• Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines.
• Strong written, verbal, presentation, negotiation, and meeting-facilitation skills.
• Ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded.
• Communicate effectively with clients, brokers, vendors, operational teams, and senior leadership.
• Able to work independently as well as support, contribute to, and lead teams.
• Strong relationship-management and client-service skills.
• Able to prioritize competing responsibilities and meet established deadlines.
• Ability to remain professional and effective in high-pressure or time-sensitive situations.

What you need

• Education: Bachelor’s degree in Business, Healthcare Administration, Project Management, or a related field preferred.
• Experience: 3–5+ years of project or implementation management experience, specifically within the Pharmacy Benefit Management (PBM) or healthcare industry.
• Domain Knowledge: Strong working knowledge of PBM components, including plan designs, formularies, specialty pharmacy networks, and eligibility file transfers.
• Communication: Exceptional client-facing communication, negotiation, and meeting facilitation skills.
• Technical Tools: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project tracking tools.
• Certifications: PMP (Project Management Professional) certification is preferred.

Work requirements

• Fast-paced, dynamic work environment requiring the ability to be adaptive, innovative, and flexible.
• Travel expectations up to 15%.

Why work at Marpai?

• We have great benefits: Generous PTOMedical and Prescription Health and Wellness Programs EAP FSA / HSA / Dependent CareDental Vision Life and Disability STD/LTDVoluntary Benefits: Critical Illness, Accident, Hospital401k with Employer Match
• We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
• This is a remote position.