Implementation Manager, O500 - Cigna Healthcare - Remote

About the role

The O500 Implementation team is hiring several Client Account Support Advisors (Implementation Managers) across the Southeast, East and West Regions.

As a Client Account Installation Advisor, you’ll manage all facets of client benefits set up—administrative details, benefits confirmation, structure and billing set up, eligibility collection and loading, and ID card distribution. You’ll act as a liaison between clients and internal business partners, driving the installation process.

Responsibilities

• Own the client experience across the end-to-end on-boarding process for new and renewing clients.
• Lead implementation meetings with clients, which may be in person.
• Develop and present an implementation calendar to the client, including matrix partner deliverables.
• Coordinate and deliver implementation documents to the client and obtain client sign-off.
• Partner with the Sales Executive during the Request for Proposal (RFP) process to understand the client’s intent regarding benefit plans and administrative capabilities; renegotiate as needed.
• Act as a benefits expert and interact with the client on benefit intent.
• Partner with the Implementation Specialist to assess the feasibility of requested plan designs and execute on the client’s plan interpretation.
• Coordinate with internal matrix teams of subject matter experts to execute client implementations, manage issues, and drive resolution.
• Coordinate downstream areas for benefit build, structure build, work order build, eligibility, ID cards and reservations, billing, banking, and scheduling calls as needed.
• Communicate ongoing implementation status to the client, internal and external partners.
• Surface, negotiate, and resolve all issues related to implementation, process, plan design, and timing of deliverables.
• Communicate outcomes and next steps with Sales, Client Service Executive, and other matrix partners as needed.

Requirements

• High School diploma or GED required.
• Bachelor’s degree in business administration, business communication, marketing, or other appropriate professional degree preferred.
• 5+ years of experience in project management, account management, account services, sales, or other areas requiring significant client interaction and the ability to effectively problem-solve issues to resolution.
• 3+ years of experience creating and presenting customer/producer communications.
• Healthcare experience a plus.
• Demonstrated leadership ability, motivational skills, success in negotiations, and the ability to influence internal/external constituencies.
• Ability to manage multiple and divergent priorities and deadlines, work independently and proactively, negotiate, and manage expectations for mutually acceptable solutions.
• Proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems).
• Understanding of a multitude of insurance plans including medical, dental, long-term disability, accidental death & dismemberment, and life coverages.
• Experience and ability to understand the technical aspects of the installation cycle and data behavior.
• Ability to travel to attend client meetings, approximately 10%.
• If working at home occasionally or permanently, internet connection must be cable broadband or fiber optic with speeds of at least 10 Mbps download/5 Mbps upload.

Candidates residing within 50 miles of the following locations

• Bloomfield, CT
• Chattanooga, TN
• St. Louis, MO

Candidates in these areas will be required to perform onsite work 3 days per week.

Benefits

• Medical, vision, dental, and well-being/behavioral health programs starting day one.
• 401(k) with company match.
• Company-paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.

Pay

Annual salary range: $82,700 – $137,800 USD per year, depending on experience and geographic location. Eligible for an annual bonus plan.