Implementation Manager, Healthcare
Flip · Brooklyn, NY · 3 days ago
On-siteEngineering$30/hrFull-time
What You'll Do
- Partner closely with Customer Success, Product, Engineering, and customers to ensure every implementation is technically sound, launches successfully, and continues to perform after go-live.
- Own Technical Implementations
- Lead technical onboarding from post-sale through production launch
- Configure integrations, workflows, call routing, IVRs, telephony, and healthcare technology platforms
- Translate customer requirements into scalable technical solutions
- Manage implementation testing, QA, and go-live readiness
- Own technical handoffs from Sales through Customer Success to ensure nothing is lost during implementation
- Build documentation, implementation guides, and repeatable playbooks that improve future deployments
- Provide Technical Customer Support
- Serve as the primary technical resource for post-launch issues and escalations
- Troubleshoot integrations, routing logic, platform behavior, and configuration challenges
- Partner with Engineering by providing detailed technical context on complex issues
- Identify recurring technical patterns and drive long-term product improvements
- Maintain an internal knowledge base of solutions, best practices, and known issues
- Become a Trusted Technical Advisor
- Occasionally support late-stage sales conversations by helping customers understand integration architecture, implementation approach, and technical capabilities
- Enjoy solving technical problems while working directly with customers
- Comfortable configuring integrations, troubleshooting production issues, and explaining technical concepts to both IT teams and non-technical stakeholders
- 3–7+ years in Technical Implementation, Solutions Engineering, Technical Support, or a similar customer-facing technical role
- Hands-on experience configuring integrations, APIs, webhooks, data mappings, or enterprise software implementations
- Experience owning projects from technical discovery through production launch
- Strong troubleshooting skills with the ability to isolate and resolve complex technical issues
- Excellent written documentation and communication skills
- A builder's mindset—you enjoy creating scalable processes rather than simply following them
- Healthcare technology platforms (Athena, eClinicalWorks, Experity, Solv, Clockwise, or similar)
- Telephony or CCaaS platforms (Five9, Genesys, Talkdesk, NICE, VoIP)
- We're international, spanning the US, UK, and Canada
- We've raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
- Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
- In office 5 days/week in our satellite office in Suffolk County, NY. With expectations to work from our HQ office.
- Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.
- Compensation Range: $120,000 USD - $150,000 USD