Implementation Manager LHB

About the role

The Implementation Manager at Luminare Health is responsible for leading the implementation phase for new clients and complex client renewals, and overseeing the implementation of all client renewals or changes, new products, or other regulatory or vendor changes impacting clients. This role involves planning and coordinating both client and cross-functional operational teams to support all aspects of setup and implementation, mitigating client and internal risks, and partnering with Sales and Client Management teams to facilitate operational procedures and implementation processes.

Responsibilities

• Lead the implementation phase for new clients and complex client renewals
• Oversee the implementation of all client renewals or changes, new products, or other regulatory or vendor changes impacting clients
• Plan and coordinate both client and cross-functional operational teams to support all aspects of setup and implementation
• Mitigate client and internal risks through comprehensive understanding of all downstream impacts
• Partner with Sales and Client Management teams to facilitate operational procedures and implementation processes
• Work closely with clients, brokers, vendors, and differing levels of co-workers including Client Managers and all levels of staff
• Facilitate internal and/or client meetings and presentations
• Lead multiple, highly visible projects simultaneously and meet deadlines
• Work effectively with clients, brokers, vendors, and differing levels of co-workers including Client Managers and all levels of staff
• Coordinate people and teams cross-functionally to resolve complex issues within designated time frames
• Adapt in a dynamic work environment, learn quickly, solve problems, and make decisions with minimal supervision
• Communicate verbally and in writing effectively
• Work a flexible schedule to accommodate business and occasional travel requirements

Requirements

• 3 – 5 years of experience in healthcare benefits and/or healthcare administration
• College Degree or equivalent combination of education and experience
• Ability to work effectively with clients, brokers, vendors, and differing levels of co-workers including Client Managers and all levels of staff
• Project experience with proven ability to lead multiple, highly visible projects simultaneously and meet deadlines
• Strong leadership, organizational, and interpersonal skills
• Self-directed individual who works well with minimal supervision
• Excellent verbal and written communication skills
• Demonstrated ability to coordinate people and teams cross functionally to resolve complex issues within designated time frames
• Flexible; open to continued process improvement
• Advanced experience with Microsoft Office suite including Excel and PowerPoint
• Willingness to work a flexible schedule to accommodate business and occasional travel requirements

Preferred Qualifications

• Bachelor’s degree
• Self-Funded Insurance/Benefits and/or TPA experience
• 3 – 5 years client implementation experience in health insurance or TPA organization
• Microsoft Project experience
• Previous presentation experience

Benefits

Luminare Health offers a robust total rewards package including health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, and other incentives. Compensation varies based on skills, experience, and location.

Pay

The exact compensation range for this role is $57,800.00 - $108,500.00 annually, with a minimum to maximum range of $57,800.00 - $108,500.00. The compensation may vary based on skills, experience, and location.

Schedule

This role requires a flexible schedule to accommodate business needs and occasional travel.