Implementation Manager, Commercial

About the role

As an Implementation Manager at Engine, you'll own the onboarding experience for some of our most important new customers, setting them up for long-term success on the platform. You'll craft tailored rollout plans, drive product adoption across our full suite, and partner closely with Sales and Account Management to deliver a smooth handoff into the customer lifecycle. This is a high-impact role where innovation meets collaboration, and where the work you do directly shapes how quickly and deeply new customers embrace Engine.

Responsibilities

• Design and execute onboarding strategies for Engine's new customer opportunities (deals ranging from $200K to $1M), setting the foundation for lasting partnerships.
• Drive product adoption across Engine's full suite during a customer's first months on the platform.
• Partner with Sales and Account Management to unlock new opportunities and deliver a seamless customer experience from signed contract to first booking.
• Lead implementation and onboarding processes that scale efficiently, driving adoption in the first year and preparing customers for a smooth transition to their dedicated Account Manager.
• Serve as a trusted advisor to customers by leading key meetings, delivering training, and ensuring every interaction with Engine exceeds expectations.

Requirements

• Minimum 3 years of experience in sales, account management, customer success, or implementation.
• Subject matter expertise in onboarding and customer success, with a track record of thriving in fast-paced, innovative environments.
• Problem-solver's mindset: anticipate customer needs, remove friction, and build conviction through consultative conversations.
• Comfort owning ambitious performance goals, including high win rates through onboarding milestones, meeting weekly customer engagement targets (roughly 15 customer meetings per week), and hitting adoption benchmarks in the first six months of a customer's lifecycle.
• Strong cross-functional skills across Sales, Account Management, and customer-facing teams.