Implementation Manager

About the role

Implementation Manager owns the first 45 days of every new Bobyard customer's life — from signed contract to a live, trained, adopting account. We're building this role because launch quality can't keep depending on whichever CSM happens to pick it up; it needs one owner running a repeatable process.

Responsibilities

• Turn every AE/SE handoff into a scoped, confirmed launch plan within 48 hours of signature
• Configure each account and run the kickoff and hands-on training that gets real crews using Bobyard, not just clicking through a demo
• Drive customers to their first completed workflow and their first real adoption milestone inside 45 days
• Run reinforcement sessions and office hours that catch stragglers before they quietly churn
• Chase blockers down with Customer Success and Product until they're actually resolved, not just logged
• Document goals, stakeholders, risks, and product feedback well enough that a CSM can pick up an account cold
• Deliver a formal handoff to the CSM that closes every exit-criteria box before you move on

Requirements

2+ years owning SaaS customer onboarding or implementation for a real portfolio of accounts, not one enterprise deal at a time

Hands-on comfort configuring a software product yourself — you don't wait on someone else to click the buttons

You've personally run live training sessions for non-technical or field-based users

A track record of hitting a defined launch/time-to-value SLA, and you know your actual numbers

Sharp, structured written communication — your handoff docs are why a CSM never has to re-ask a question

Comfortable owning 10+ concurrent launches without dropping details

Nice to have:

• Experience in vertical SaaS or construction tech
• Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)
• Experience building an onboarding playbook from scratch at an early-stage company
• Bilingual (Spanish or otherwise) — useful with field crews

Qualifications

N/A

Skills

N/A

Benefits

N/A

Pay

$100,000–$125,000 base salary, plus equity

Schedule

Based in San Francisco, on-site with the team at 101 2nd Street