Implementation Manager

Primary Responsibilities

• Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project to meet customer expectations.
• Plan, lead, organize and control multiple project initiatives in accordance with approved scope and schedule.
• Engage Sales, Solutions and Operations to validate new business scope as it pertains to customer contract documents, technical specifications and data analytics to ensure correct technologies are selected to support customer requirements.
• Build the designed engineering structure to scale to grow with the strategy of the company, and define roles and responsibilities for the implementation team in supporting operations.
• Translate business requirements into a robust, scalable design and drive proper change control through the life-cycle of the project.
• Implement complex business requirements through a variety of tools and technologies.
• Serve as first line decision maker for the business including developing ramp up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans.
• Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.
• Sign-off on and test Standard Operating Procedures (SOP’s) through partnership with IT.
• Ensure smooth transition to operations post go-live and ramp-up.
• Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
• Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
• Work closely with project managers to identify potential issues and risks.
• Create documentation that enables the transition from implementation to post implementation support.
• Ensure FedEx brand standards are upheld, particularly in the delivery of customer facing standards.
• Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering function as necessary.
• Supports Quality Driven Management techniques within the business, encouraging use of analysis to drive decision making and development of improvements.
• Ensures team understands expectations and how information is reported and used.

Education/Experience

• Bachelor's degree in related field & 6 years of experience OR Associate degree in related field & 8 years of experience OR 10 years of experience Direct customer facing and implementation delivery experience.
• Ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Excellent oral and written communication skills.
• Possess the ability to motivate and maintain effective working relationships.
• Ability to rely on experience and judgment to plan and accomplish goals.
• Experience Managing Others Including Contractors And Suppliers.

Requirements, Perks, and Benefits

• Physical & Cognitive Requirements (With or Without Accommodation): Ability to follow policies and procedures, read, write, and interpret information, add, subtract, multiply, and divide, use hands to finger, handle, or feel, sit, walk, or stand for the duration of the shift, must possess visual acuity to perform essential job functions, ability to conduct physical tasks with a full range of motion throughout the warehouse environment, ability to lift/carry items up to 50 pounds.
• Perks and Benefits at FedEx Supply Chain (FSC): Competitive Pay, 401K plan with company match after 1 year, tuition reimbursement program, holiday pay and accrued paid time off, offering both Vacation and PTOMedical, dental, vision, and voluntary benefits available on day one, Basic life insurance, Basic AD&D coverage, Supplemental Life and Supplemental AD&D, Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service, Paid parental leave for both moms and dads, Paid bereavement and jury duty.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.