Implementation Manager

Job Duties And Responsibilities

• Planning and Managing Implementation Scope – 30%
  • Effective project planning and scope management are crucial responsibilities.
  • Implement detailed planning and adhere closely to a defined scope.
  • Identify potential risks and issues and develop effective mitigation strategies.
  • Collaborate with stakeholders and teams to refine project scope, goals, and deliverables in line with business objectives.
  • Drive efforts to meet operational, functional, and business objectives within the team, directly contributing to departmental outcomes and success.
  • Create a comprehensive project plan with a detailed schedule, breaking the implementation into manageable tasks with outlined dependencies and milestones.
  • Monitor implementation progress to ensure adherence to the schedule and timely delivery of outputs.
  • Engage regularly with stakeholders to align implementation goals with their expectations.
  • Ensure thorough documentation and communication of the approach scope, and timeline to all relevant parties.
• Leadership and Implementation Coordination – 20%
  • Strong leadership and coordination are essential responsibilities.
  • Lead implementation kickoffs, clearly communicating scope, objectives, timelines, and deliverables.
  • Clearly define roles and responsibilities for implementation project team members and ensure accountability in timely milestone and task fulfillment.
  • Manage collaboration between teams to maintain alignment with implementation objectives ensuring timely delivery and alignment with implementation goals.
  • Effectively communicate with team members and cross-functional colleagues, explaining and interpreting implementation-related information.
  • Drive process and procedure enhancements to improve team performance and overall implementation efficiency.
  • Monitor team performance against the implementation plan to ensure timely and quality task completion.
  • Identify and resolve team conflicts or bottlenecks to maintain progress.
  • Facilitate comprehensive lessons learned sessions at the conclusion of each implementation.
• Stakeholder Management – 20%
  • Effective stakeholder management is an essential responsibility.
  • Identify key stakeholders, clients, and internal teams, and assess their influence on the implementation.
  • Create and implement a communication plan to keep stakeholders informed of progress, decisions, changes, and issues.
  • Engage stakeholders to clarify their requirements and ensure they are accurately reflected in the implementation scope.
  • Communicate progress, challenges, and changes early and clearly to manage stakeholder expectations.
  • Lead stakeholder meetings to discuss status, gather feedback, and address concerns.
  • Proactively resolve stakeholder issues to meet their needs and maintain alignment.
• Risk Mitigation, Resolution of Issues or Blockers – 20%
  • Effective risk mitigation and the ability to resolve issues or blockers is a critical responsibility.
  • Proactively identify, assess, and plan for potential risks early in the implementation lifecycle.
  • Proactively identify, document, and address risks and issues throughout the implementation.
  • Absess their potential impact on implementation success.
  • Keep stakeholders informed on risks and mitigation efforts for transparency and alignment.
  • Maintain an updated risk and issue log, assigning responsibilities and tracking the effectiveness of mitigation strategies.
  • Foster a culture of open communication, encouraging the team to identify and share risks.
  • Tackle challenging problems that require evaluating multiple factors, often impacting several teams or the entire department.
  • Document risks and resolutions, recording lessons learned for future implementations.
• Communication Approach and Reporting – 10%
  • Effective communication planning and reporting are fundamental responsibilities.
  • Develop a comprehensive communication plan early in the implementation which outlines the frequency, format, and distribution of updates to various stakeholders.
  • Define and implement objectives and key results to track implementation progress against goals and milestones.
  • Create, update, and share regular status reports with stakeholders (including clients), which professionally summarize updates, challenges, and upcoming milestones.
  • Organize meetings with stakeholders and team members to review progress, address challenges, and adjust plans as needed.
  • Maintain accurate documentation, ensuring all plans, schedules, and reports are current and easily accessible.
  • Keep stakeholders informed about implementation status, progress, and any changes to scope, timeline, or resources.
  • Provide regular updates to ensure alignment and transparency throughout the implementation lifecycle.
  • Influence team members within the department on operational strategies, practices, and methodologies, shaping implementation execution and promoting best practices.
  • Track the completion of milestones and deliverables to ensure the implementation stays on schedule.
  • Collect data on implementation performance, including time, cost, and quality, to evaluate overall progress and identify issues.
  • Identify deviations from the implementation plan and develop corrective actions to get the implementation back on track.

Qualifications

• High school diploma or GED.
• Bachelor’s degree in Project Management, Business Administration, Engineering, Information Technology, Finance, Communications or Marketing preferred.
• 5-7 years of work-related experience.
• Experience in leading and motivating teams.
• Skilled in effectively delegating tasks and enabling team members to take ownership.
• Proficient in managing/negotiating conflicts within teams and with stakeholders.
• Certified Associate in Project Management (CAPM) certification required within 6 months of hire.
• 1+ years of project management, or related, experience required.
• Project Management Professional Certification preferred.

Pay

Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.

Schedule

Not specified.