Implementation Lead – NYC
W2 only, no C2C, must be authorized to work in the US (both now and in the future). Implementation Lead - NYC (Direct Hire) - Remote in Brooklyn, NY.
About the role
Carex is partnering with a growing AI engagement platform startup to find an Implementation Lead who will own client implementations from discovery through delivery. This is a highly visible, client-facing role for someone who can bring structure to ambiguity, understand customer workflows, and translate business needs into functional solutions. The ideal candidate has experience implementing AI solutions and has knowledge of cloud solutions. This is not a traditional project management role. The right person will be comfortable getting into the details, navigating challenging client conversations, and working across clients, Product, and Development. They should be technically savvy, comfortable learning complex platforms and integrations, and energized by figuring out how the product fits into each customer environment. This role is ideal for someone who thrives in an early-stage company, wants direct exposure to clients and leadership, and enjoys wearing multiple hats. Healthcare represents a significant portion of the current client base, with expansion into additional industries. While the company operates remotely, this role is intended for someone based in the NYC area, for occasional in person collaboration.
Responsibilities
- Serve as the primary client-facing lead throughout the implementation lifecycle, building trusted relationships with stakeholders and keeping projects moving forward.
- Own project communication, status updates, timelines, dependencies, risks, and overall coordination across internal and external teams.
- Lead discovery sessions and implementation workshops to understand client goals, operational processes, requirements, and pain points.
- Translate business and functional requirements into clear workflows