Implementation Excellence Director

About the role

The Director, Implementation Excellence is responsible for designing, standardizing, and continuously improving the enterprise implementation operating model. This role establishes the governance, processes, tools, and performance framework that enables scalable, consistent implementation execution while supporting business growth and global delivery.

Responsibilities

• Own the end-to-end implementation operating model.
• Design scalable implementation processes, standards, and governance.
• Develop implementation playbooks, stage gates, and operating cadence.
• Drive operating model maturity and continuous improvement.
• Standardize implementation methodologies and best practices.
• Improve implementation speed, quality, and consistency.
• Establish KPIs, dashboards, and performance management controls.
• Identify automation and AI opportunities to improve execution.
• Lead implementation transformation initiatives.
• Design scalable operating models supporting global delivery.
• Drive cross-functional alignment and organizational readiness.
• Ensure successful adoption of new processes and operating standards.

Requirements

• Bachelor’s degree
• 7+ years of experience in Implementation/Onboarding Strategy or Execution
• Experience leading cross-functional initiatives, AI orchestration, and process improvement
• Strong analytical, communication, and executive influencing skills