Director, Process Excellence

About the role

As the Director, Process Excellence, you will enable process excellence by partnering with business to identify end-to-end processes and value streams that are ready to be reimagined. You will shape and guide the work, not only by leading improvement efforts, but by coaching and enabling teams within the business to adopt core process excellence principles.

Responsibilities

• Execute the Process Excellence Playbook across business/value stream stakeholders to identify initial backlog of prioritized initiatives for each end-to-end value stream to sequence and subsequently deliver
• Facilitate discussions with key stakeholders to deeply understand end-to-end workflows and opportunities to eliminate process waste and improve customer and stakeholder outcomes
• Lead cross-functional workshops and working sessions to map current processes, uncover inefficiencies, identify North Star vision and measurement, and co-design improved workflows
• Coach and activate business/value stream teams to adopt process excellence principles to develop capabilities for continuous improvement as a part of Prudential’s core operating model
• Partner with Agile delivery and emerging technology teams to ensure accountability in integrating process improvements
• Track and report progress and impact of PEX initiatives, ensuring accuracy, transparency, accountability, and escalation of impediments or critical decisions
• Align each value stream initiative to the Enterprise Management System (EMS) prioritized investment to ensure efforts are aligned to expected business value outcomes
• Support the PEX Team in building and nurturing the community of practice by engaging, developing, and connecting process excellence practitioners across the enterprise, including ongoing recommendations to refine the Process Excellence Playbook

Requirements

You bring a Bachelor’s degree; experience in enterprise transformation, process excellence, continuous improvement or process redesign initiatives, ideally within financial services, insurance, investment management, or a management consulting environment, with a proven ability to influence stakeholders and drive change across complex organizations. Strong financial and business acumen with experience evaluating process improvement opportunities through cost-benefit analysis, business case development, operational metrics, and measurable value realization. Proven ability to lead structured discovery and design work, including current-state analysis and future-state process design using data-driven methodologies and process mapping techniques. Comfortable working across business and technology teams, with a track record of building strong partnerships. Ability to manage multiple initiatives simultaneously across dynamic business environments. Results-oriented mindset with exceptional data analytics skills, deep financial and business performance acumen, and the ability to apply statistical analysis to deliver data-driven insights and recommendations. Strong communication and synthesis skills to translate process issues into narratives that resonate with stakeholders across all levels, ensuring detail-oriented accountability combined with transparent documentation on progress, KPIs, critical decision points, and impediments. Ability to independently lead across cross-functional teams of varying levels to achieve timely outcomes for end-to-end value streams, including customer-backed discovery, detailed initiative design, impact-driven execution, and ongoing continuous improvement. Strong problem-solving skills rooted in value-adding opportunities, with the ability to identify the root cause of issues and true underlying needs.

Qualifications

• Bachelor’s degree
• Experience in enterprise transformation, process excellence, continuous improvement or process redesign initiatives, ideally within financial services, insurance, investment management, or a management consulting environment
• Proven ability to influence stakeholders and drive change across complex organizations
• Strong financial and business acumen with experience evaluating process improvement opportunities through cost-benefit analysis, business case development, operational metrics, and measurable value realization
• Proven ability to lead structured discovery and design work, including current-state analysis and future-state process design using data-driven methodologies and process mapping techniques
• Comfortable working across business and technology teams, with a track record of building strong partnerships
• Ability to manage multiple initiatives simultaneously across dynamic business environments
• Results-oriented mindset with exceptional data analytics skills, deep financial and business performance acumen, and the ability to apply statistical analysis to deliver data-driven insights and recommendations
• Strong communication and synthesis skills to translate process issues into narratives that resonate with stakeholders across all levels, ensuring detail-oriented accountability combined with transparent documentation on progress, KPIs, critical decision points, and impediments
• Ability to independently lead across cross-functional teams of varying levels to achieve timely outcomes for end-to-end value streams, including customer-backed discovery, detailed initiative design, impact-driven execution, and ongoing continuous improvement
• Strong problem-solving skills rooted in value-adding opportunities, with the ability to identify the root cause of issues and true underlying needs

Skills

• Lean Six Sigma certification

Benefits

What We Offer You
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $147,100.00 to $220,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period). Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

Pay

$147,100.00 to $220,700.00

Schedule

Hybrid (3 days/week in office)