Director, Process Excellence - Process Automation

The Opportunity

We are seeking a dedicated Director Process Excellence – Process Automation.

This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Acts in an advisory capacity on Process Excellence including development of relevant business objectives, metrics and tactics.
• Communicates opportunities that enable business units to thrive and achieve USAA mission and vision.
• Identifies and prioritizes impactful process / project selection with Business Process Management (BPM) Leaders and business leaders.
• Serves as a mentor, trainer, coach, and technical leader in support of Process Excellence using process improvement methodologies; serves as an expert resource on Business Process Management (BPM) methodologies, tools and techniques.
• Buils relationships within business unit and across the enterprise to enable cooperative achievement of common goals while driving improved process maturity.
• Manages a team of Process Improvement professionals and may lead Process Improvement projects to deliver significant, measurable business results.
• Works to optimize the performance of managed resources relative to the objectives by directing work assignments and providing guidance and training.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in a related field; OR 4 years of relevant education and/or experience.
• 8 years of experience practicing and/or leading resources to enhance business performance by designing and implementing business solutions.
• 3 years of direct team lead or management experience.
• Experience demonstrating strong development skills/responsibilities, ability to influence, analysis, and critical thinking skills.
• Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance; OR demonstrated completion of 3 Lean/Six Sigma projects).

What sets you apart:

• Experience building or scaling an automation COE with governance and compliance to regulatory expectations embedded
• Experience leading RPA platforms and demonstrated ability to evaluate/ select tools based on business needs
• Understanding of process intelligence tooling and how to leverage to drive automation (i.e. process and task mining, process monitoring capabilities)
• Demonstrated experience automating process workflows
• Proven track record of building business cases for automation tied to specific KPIs

Compensation

The salary range for this position is: $127,310-243,340.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Variety of wellness programs
• Career path planning and continuing education