Director, Process Excellence

About the role

Your team & role
Do you hold yourself to a higher standard?
Do you believe everything can be better?
If you have a passion to drive insights to action and initiate impactful continuous improvement outcomes as a core operating model discipline at an enterprise level, then this is the role for you.

Responsibilities

• Execute the Process Excellence Playbook across business/value stream stakeholders to identify initial backlog of prioritized initiatives for each end-to-end value stream to sequence and subsequently deliver
• Facilitate discussions with key stakeholders to deeply understand end-to-end workflows and opportunities to eliminate process waste and improve customer and stakeholder outcomes
• Lead cross-functional workshops and working sessions to map current processes, uncover inefficiencies, identify North Star vision and measurement, and co-design improved workflows
• Coach and activate business/value stream teams to adopt process excellence principles to develop capabilities for continuous improvement as a part of Prudential’s core operating model
• Partner with Agile delivery and emerging technology teams to ensure accountability in integrating process improvements
• Track and report progress and impact of PEX initiatives, ensuring accuracy, transparency, accountability, and escalation of impediments or critical decisions
• Align each value stream initiative to the Enterprise Management System (EMS) prioritized investment to ensure efforts are aligned to expected business value outcomes
• Support the PEX Team in building and nurturing the community of practice by engaging, developing, and connecting process excellence practitioners across the enterprise, including ongoing recommendations to refine the Process Excellence Playbook

Requirements

Location: Newark, NJ hybrid (3 days/week in office)

Qualifications

• Bachelor’s degree
• Experience in enterprise transformation, process excellence, continuous improvement or process redesign initiatives, ideally within financial services, insurance, investment management, or a management consulting environment, with a proven ability to influence stakeholders and drive change across complex organizations
• Strong financial and business acumen with experience evaluating process improvement opportunities through cost-benefit analysis, business case development, operational metrics, and measurable value realization
• Proven ability to lead structured discovery and design work, including current-state analysis and future-state process design using data-driven methodologies and process mapping techniques
• Comfortable working across business and technology teams, with a track record of building strong partnerships
• Results-oriented mindset with exceptional data analytics skills, deep financial and business performance acumen, and the ability to apply statistical analysis to deliver data-driven insights and recommendations
• Strong communication and synthesis skills to translate process issues into narratives that resonate with stakeholders across all levels, ensuring detail-oriented accountability combined with transparent documentation on progress, KPIs, critical decision points, and impediments
• Independent leader across cross-functional teams of varying levels to achieve timely outcomes for end-to-end value streams, including customer-backed discovery, detailed initiative design, impact-driven execution, and ongoing continuous improvement
• Strong problem-solving skills rooted in value-adding opportunities, with the ability to identify the root cause of issues and true underlying needs

Skills

• Bachelor’s degree
• Experience in enterprise transformation, process excellence, continuous improvement or process redesign initiatives, ideally within financial services, insurance, investment management, or a management consulting environment
• Strong financial and business acumen with experience evaluating process improvement opportunities through cost-benefit analysis, business case development, operational metrics, and measurable value realization
• Proven ability to lead structured discovery and design work, including current-state analysis and future-state process design using data-driven methodologies and process mapping techniques
• Comfortable working across business and technology teams, with a track record of building strong partnerships
• Results-oriented mindset with exceptional data analytics skills, deep financial and business performance acumen, and the ability to apply statistical analysis to deliver data-driven insights and recommendations
• Strong communication and synthesis skills to translate process issues into narratives that resonate with stakeholders across all levels, ensuring detail-oriented accountability combined with transparent documentation on progress, KPIs, critical decision points, and impediments
• Independent leader across cross-functional teams of varying levels to achieve timely outcomes for end-to-end value streams, including customer-backed discovery, detailed initiative design, impact-driven execution, and ongoing continuous improvement
• Strong problem-solving skills rooted in value-adding opportunities, with the ability to identify the root cause of issues and true underlying needs

Benefits

Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

Pay

$147,100.00 to $220,700.00

Schedule

Hybrid (3 days/week in office)