Implementation Engineer (Forward Deployed), Customer Success & Integrations

About the role

We’re looking for a forward-deployed Implementation Engineer to bring our enterprise integrations to life. You’ll be the person who turns a customer’s ERP, CRM, and operational data into a live, working integration with Parspec, hands on keyboard.

Responsibilities

• Own enterprise integrations end to end, from discovery and field mapping through build, UAT, and go-live
• Manage a portfolio of concurrent integration projects against contractual go-live dates and agreed scope
• Build, configure, and troubleshoot integration flows in Workato, and debug API issues hands-on with customer IT and our Product and Engineering teams
• Design and implement the data transfer and translation logic that maps customer data cleanly between systems
• AI-Driven Development & Execution
• Use AI tools to accelerate the work: generating and debugging code, drafting mappings, producing documentation, and troubleshooting faster
• Systems & Playbook Development
• Build reusable templates, tooling, and playbooks, and partner with CSMs who own long-term adoption

Qualifications

• 5+ years in a forward-deployed, integration, solutions, or technical implementation engineering role in B2B SaaS
• Technical background: a degree in computer science or engineering, or equivalent hands-on experience with code, APIs, and data
• Hands-on experience building and debugging API-based integrations (REST/JSON, auth, webhooks, error handling)
• AI-forward in how you work, using AI/LLM tools as a core part of your workflow to build, debug, document, and troubleshoot faster
• Experience with an iPaaS / middleware platform (Workato strongly preferred) and integrating ERP and/or CRM systems (e.g., Eclipse, SAP, Salesforce)
• Proven ability to manage multiple concurrent projects against firm deadlines, with strong customer-facing and communication skills

Benefits

• Competitive salary and discretionary bonus, plus equity options
• Unlimited PTO policy
• Medical, dental, and vision coverage
• Flexible hybrid work environment
• Regular team offsites and a budget for professional development

Pay

Competitive salary and discretionary bonus, plus equity options

Schedule

Fully remote with occasional in-office presence required