Implementation Engineer, Digital Diagnostics (DDx)

About the role

We're looking for an Implementation Engineer to join our team and help support our digital diagnostics customers, including our commercially deployed AI product portfolio, clinical trials platform, and Digital Pathology Image Management System, AISight. We weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry.

We are looking for someone well-versed in SaaS Implementations, Lab/IT Connectivity Integrations, who is well-organized, has a sense of drive, and an aptitude for learning quickly in a complex space.

Responsibilities

• Build and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems) and clinical trial managers, acting as their primary point of contact during the technical implementation phase of the project.
• Provide hands-on technical implementation support, working with customer IT and internal development teams as needed.
• Provide project management of all implementation tasks, including schedule updates, resolving risks and issues, and communicating with the customer on a regular basis.
• Support external clients as an application expert/escalation point for our support team (including an on-call rotation).

Requirements

• 3+ years of experience in a client-facing, SaaS implementation role.
• Strong analytical skills and operating rigor.
• Experience handling difficult customers or situations and can demonstrate resolutions.
• A strong understanding of our business and products, and an ability to research/self-start in areas that require learning.
• Familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium, etc.) is preferred.

Language Requirements

• Fluent in spoken and written English (required).
• Portuguese or French (preferred).

Pay

The cash compensation outlined includes base salary, on-target commission for eligible roles, and annual bonus targets for eligible positions. Certain roles may also qualify for overtime pay. Individual compensation packages are tailored based on skills, experience, qualifications, and other job-related factors.

Annual Pay Range: $48,000 - $73,600 (not overtime eligible).