DDI Engineer

About the role

This is a 18‑month contract position for a DDI Engineer (DNS, DHCP, IPAM) based in Plano, TX, working a hybrid schedule of 3 days onsite and 2 days remote. The role focuses on core technologies including Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), and IP Address Management (IPAM), with required experience in Bluecat and Vital QIP and knowledge of authentication protocols such as DNS, DHCP, Subnetting, LDAP, IWA, IWA‑direct, SSO, and Active Directory. The engineer will provide network operations support for DHCP/DNS/IPAM infrastructure, manage service requests, incident and change management, perform validation testing, collaborate with bank teams, adhere to ITIL processes, and support 24x7 production systems including off‑hours and weekend work. The position is anticipated to close on Oct 2, 2026.

Responsibilities

• Act as a proactive and strategic business partner in a network‑centric IT environment to meet current and anticipated business objectives.
• Manage initiative‑based portfolios in a multi‑matrixed environment.
• Serve as an escalation point for unresolved problems, complaints, and complex service requests.
• Manage the change process through the entire change management lifecycle.
• Execute portfolios using consulting skills and conflict resolution; drive innovative business solutions; apply technical, enterprise, and business knowledge across structures to meet customer needs.
• Provide network operations support for DHCP/DNS/IP address management infrastructure.
• Handle service request fulfillment: analyze incoming requests to understand business and technical needs, prioritize dates, schedule and execute required changes.
• Collaborate with internal/external bank teams (Network Operations, Engineering, Architecture) and clients on core configuration design requirements/standards and impact assessment.
• Perform validation testing and pre‑work in non‑production environments to ensure successful production implementation.
• Identify solutions, design plans, and prepare required documentation.
• Adhere to bank processes, representing changes in Change Committee meetings and Design Review sessions.
• Provide proper hand‑off of tickets/design and relevant details when necessary.
• Apply knowledge of Process Management (ITIL v3/v4) and experience with Remedy ITSM (Service Request/Work Order/Change/Incident Management).
• Communicate technical data clearly and effectively to diverse audiences.

Requirements

• Subject matter expertise in DDI requests (Vital QIP and Bluecat).
• Knowledge of network concepts: DNS, DHCP, firewalls, load balancing, IPS, basic routing/switching; excellent understanding of TCP/IP and packet analysis.
• Experience in Network Operations Service Delivery managing DHCP/DNS and IP management systems to fulfill requests.
• Experience managing QIP globally for different regions.
• Responsible for design, peer review, scheduling, implementation, and request closure process of DDI requests.
• Perform pre‑validations, implementation, and post‑checks.
• Submit Changes (CRQs) and execute necessary configurations.
• Fulfill Resource Record, Device Registration, and Site code requests.