Implementation Consultant (Privacy & Data Governance)

The Challenge

The Implementation Consultant handles the overall responsibility for the customer relationship by working directly with our customers to enhance their overall user experience with the OneTrust Privacy and Data Governance platform. Following the sales process, consultants become the primary customer contact responsible for building and maintaining the relationship, leading the implementation of the solution, and managing customer expectations throughout the engagements.

Your Mission

• Oversee the functional implementation and platform adoption for all customer implementations
• Support customers and ensure they receive exceptional services throughout the implementation process
• Establish yourself as a trusted adviser to ensure customer’s overall satisfaction with our platform
• Understand overall business needs of the customer as they relate to the OneTrust product
• Monitor and analyze the customer’s adoption of our solution features and functionality to align with business needs and leadership with an understanding of their overall business needs as they relate to our products
• Be the customer advocate. Work closely with product and software engineering teams to represent customer issues and build out ideas and concepts highlighted during implementation to steer the OneTrust roadmap
• Leverage customer relationships as needed for prospect references
• Work on internal team initiatives

What Success Looks Like

• Customer consistently achieve successful outcomes and strong adoption of OneTrust solutions.
• Projects are delivered with minimal escalation and high confidence from stakeholders.
• Implementation quality and consistency improve as a result of your contributions.

You Are

• Great at building relationships across stakeholders in marketing, sales, and engineering and have genuine enthusiasm about working directly with customers and learning more about Data Privacy, Security and Governance.
• Willing to get hands on SAAS solutions and become skilled in implementation and balance customer priorities across several accounts.

Your Experience Includes

• Bachelor's in Business, Industrial Engineering, Systems Engineering or related field
• 1-3 years of relevant experience in software development, professional services, solution engineering, technical consulting; with expertise in architecting and rolling out new technology and solution initiatives
• Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customers
• Proven ability to engage across corporate functions (Professional Services and Product Management)
• Practical experience in troubleshooting software and web services
• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
• Willingness to travel, as job requires (Estimated 10-20%)

Extra Impressive

• Industry-recognized certifications such as:
• CIPP/E, CIPP/US, CIPM, FIP
• AIGP
• CISA, CRISC, GRCP
• Other relevant privacy, security, risk, governance, or compliance certifications.