Implementation Consultant, Patient Intake Automation

About the Role

The Implementation Consultant, Patient Intake Automation is responsible for the implementation of Med-Metrix’s Patient Intake Automation Tool. They will use project management skills and lead cross-functional teams (sales, data management, development, and customer support) to deliver a comprehensive solution and ensure client needs are met.

Responsibilities

• Plan, organize, and manage all phases of a project (design, build, training, and monitoring) to ensure customer satisfaction throughout the implementation process.
• Conduct presentations and product training via web conferencing tools.
• Prioritize and coordinate closely with cross-functional teams for faster resolution of customer needs.
• Provide product training and workflow recommendations to internal team members and customers.
• Escalate and communicate priorities, successes, and project risks to Project Management and Leadership.
• Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Understand and comply with Information Security and HIPAA policies and procedures at all times.
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties.
• Other duties as assigned.

Requirements

• Bachelor’s Degree or equivalent Customer Service work experience and 2+ years’ experience working in an implementation or project management setting.
• Prior experience supporting or implementing customers in a SaaS environment.
• Healthcare/practice management experience preferred.
• Application system configuration & testing experience; direct interaction with Development or IT teams is preferred.
• Creative-minded thinker with the ability to investigate, troubleshoot, and resolve issues by finding workarounds as well as evaluating where true engineering support is needed.
• Customer-centric in style and approach, with a genuine desire to create and deliver value for customers throughout the project and deliver an outstanding customer experience.
• Ability to work well individually and in a rapidly changing environment.
• Energetic with a strong desire to learn.
• High proficiency with MS Office, particularly Excel and Visio.
• Strong interpersonal skills and ability to communicate well at all levels of the organization.
• Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-oriented approach.
• Excellent written and verbal communication skills.
• Gracious and welcoming personality for customer service interaction.

Working Conditions

• Ability to work a flexible schedule and work outside of normal work hours on occasion.
• Occasional travel to client sites may be required to support go-live.
• Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Physical Demands

• Occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals, and telephones; extend arms; kneel; talk and hear.

Mental Demands

• Must be able to follow directions, collaborate with others, and handle stress.

Work Environment

The noise level in the work environment is usually minimal.