Implementation Consultant I - US Remote

Key Responsibilities

• Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals.
• Cook up smooth execution across complex environments by coordinating with cross-functional teams.
• Serve as a primary point of contact for designated functional areas during the planning and execution of enterprise go-live events.
• Provide workflow consulting for physician, clinical, and operational teams.
• Educate and register physicians for PerfectServe programs, crafting elegant solutions that meet system-level standards.
• Offer consultation support to physicians with call workflow configuration into the PerfectServe system.
• Develop training programs tailored to large health system audiences.
• Educate new clinical users at the hospital pre and post go-live.
• Configure advanced workflows within complex multi-facility systems.
• Work with third-party systems to integrate solutions into the PerfectServe system.
• Conduct testing across devices, platforms, and integrated technologies.
• Become trained across multiple PerfectServe platforms based on project needs.
• Rapidly acquire new product knowledge for enterprise implementations.

Essential Qualifications

• A bachelor’s degree required, with an engineering or IT-related discipline being ideal but not necessary.
• Prior work experience in a customer-facing or other service roles.
• Excellent verbal and written communications skills.
• Advanced computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint.
• An embrace of change and a genuine curiosity for healthcare.
• The ability to work closely with peers and team members in a collaborative manner.
• The necessity to travel up to 30-50% of the time.

Environment, Physical & Other Requirements

• Interaction with people and technology while either standing or sitting.
• Ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of 10-25 pounds.
• Good hand-eye coordination, arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, and operate equipment.

Benefits

• Remote-first work environment.
• Health, Dental, Vision, Life, and Disability Insurance options available day one.
• 401K with match and immediate vesting.
• 17 company holidays, 2 floating holidays plus a competitive paid time off policy.
• Internal advancement opportunities.

About the Role

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications—such as messages, pages, calls, and alerts—to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we aim to help our customers advance patient care and improve the well-being of their clinicians.

PerfectServe has been recognized by leading analyst firms like Gartner® and KLAS Research for its innovative approach, earning numerous Best in KLAS awards over the past nine years.

If you’re seeking a tech-forward company with a mission-driven culture and a dedicated team, PerfectServe is the right place for you!