Implementation Consultant - Benefits

About the role

Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions, offering a complete platform for the modern workforce. As an Implementation Consultant I, you will support small‑business clients by configuring solutions that meet their unique needs. You will conduct detailed needs analyses, tailor system setups to improve efficiency and reporting, ensure accurate data conversion from prior systems, validate results with clients, and provide hands‑on support through the transition to the Client Services team.

Responsibilities

• Act as our client's trusted advisor, ensuring exceptional customer experiences throughout the implementation process – including facilitating meetings and maintaining communication throughout the life cycle of their implementation.
• Provide a smooth transition and post‑implementation support as needed, including system maintenance and issue resolution based on client feedback.
• Assist clients in data migration, data mapping, and data validation processes to ensure accurate and complete data integration into the HCM software.
• Collaborate with clients to gather and analyze their business requirements related to the specific HCM function (e.g., payroll, HR, time, and labor).
• Review, with the client, system configuration to ensure the software aligns with the client's needs and expectations for optimal utilization of system capabilities.
• Collaborate with internal cross‑functional teams, including sales, product SMEs and project managers, to deliver high‑quality implementations.
• Troubleshoot and resolve implementation‑related matters, escalating critical concerns to the appropriate teams when necessary.

Qualifications

• 1+ years of Customer Service or Customer‑facing role.
• 1+ years of HCM implementation experience (preferred).
• Bachelor’s degree strongly preferred; candidates with an associate degree and relevant experience, or a high school diploma/equivalent with at least five (5) years of HCM experience will also be considered.

Skills

• Client‑centric approach: excellent interpersonal verbal and written communication skills with a strong customer‑focused mindset throughout the implementation process.
• Proficiency in Microsoft Office (with a strong emphasis on Excel) and other programs; ability to adapt quickly to new software platforms and leverage their capabilities to optimize project outcomes.
• Experience with Excel functions including VLOOKUP, Pivot tables, data manipulation and analysis.
• Resourcefulness: utilize problem‑solving abilities to overcome obstacles and find creative solutions that meet project requirements and client expectations.
• Project management: successfully handle multiple projects concurrently, effectively prioritize tasks, manage timelines and ensure deliverables are met on time.
• Maintain a high level of organization and attention to detail through the implementation process to meet client deadlines and achieve successful outcomes.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) match.
• Perks that support employees, their families, and their finances.
• Career development opportunities.

Pay

The base pay range for this position is $50,000 – $60,000 per year; actual offer may vary based on job‑related knowledge, skills, and experience.

Schedule

This is a 100% in‑office role located in Rochester, NY. Remote or hybrid work is not available; candidates must be able to work on‑site five days per week during designated work hours.