Implementation Consultant

About the role

This Implementation Consultant role lives within the customer engagement arm of the Granicus' GovQA product family and is a key member of the Implementation Services (IS) team. This highly visible role helps existing and new customers transform the public records experience.

Responsibilities

• Manage multiple Granicus projects on schedule and with high quality from kick-off to launch
• Maintain project plans including status, issues and opportunities for assigned implementations
• Advocate and evangelize "best practices" to ensure long term success and value for Granicus clients
• Ensure implementations meet client specific missions and solve core challenges around digital communications
• Facilitate online client trainings
• Manage system-wide projects in partnership with Product Development
• Ability to deploy all GovQA products for small to medium sized clients
• Other duties as assigned

Requirements

Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success. They should have 3 – 5 years of experience working in software/tech, specifically with Implementations, a basic understanding of technology, and a passion for customers.

Qualifications

Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should have excellent communications skills – listening, verbal, and written, and a relentless commitment to doing the most valuable work first.

Skills

Strong interpersonal and communication skills, ability to work with multiple cross-functional teams, and a passion for customers are essential. Candidates should also have a track record of functioning well in a fast-paced, dynamic environment with competing demands.

Benefits

Paid time off, company-wide wellbeing days, reimbursement for a productive home office environment, health and wellness options, parental leave, traditional and Roth 401(k), life and AD&D insurance, and more.

Pay

USD $51,000.00 - USD $75,000.00 /Yr.

Security Requirement

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

About Us

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. We are committed to providing equal employment opportunities and have a diverse and inclusive team. We offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.