Implementation Consultant Advisor (PA-Auto-Q2-R-001)

About the role

The Implementation Consultant plays a critical role in delivering successful client implementations by acting as a strong business analyst and liaison between business stakeholders and technical teams. This role focuses heavily on requirements gathering, documentation, and analytical problem-solving, with an understanding of technical concepts that support effective solution delivery to ensure maximizing client satisfaction.

Responsibilities

• Partner with business and technical stakeholders to gather, analyze, and document business and system requirements
• Author and maintain high-quality project documentation, including: Business and functional requirements documents, Implementation and configuration documentation, Process flows and data mappings
• Translate complex business needs into clear, actionable requirements with an understanding of underlying technical concepts
• Support implementation activities across the project lifecycle, ensuring alignment between client needs and delivered solutions
• Act as a subject-matter resource during implementations, particularly within Chorus and Retirement Services
• Identify gaps, risks, and dependencies; propose practical, well-documented solutions
• Participate in project and implementation meetings to clarify requirements and support issue resolution
• Collaborate effectively with project managers, developers, and other technical resources without serving as a primary PM or technical engineer

Requirements

• Technology, or a related field
• 5+ years of experience as a Business Analyst or in an implementation, preferably within the financial services or retirement industry
• Proven experience in: Requirements gathering and stakeholder interviews, Writing detailed technical and business documentation, Strong analytical skills with the ability to decompose complex problems
• Working knowledge of Chorus and Retirement Services platforms
• Hands-on experience supporting or participating in project implementations
• Solid understanding of basic technical concepts (e.g., data flows, system integrations), without requiring deep technical specialization
• Excellent written and verbal communication skills

Qualifications

• Prior experience at SS&C, DST, BFDS, or a related organization (strongly preferred for lead-level roles)
• Exposure to Agile methodologies (helpful but not required)
• Experience working in financial services, retirement, or recordkeeping environments

Benefits

SS&C offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.