Implementation and Business Analyst Senior

About the role

The Senior Implementation & Business Analyst provides strategic leadership across both business analysis and implementation functions for new health plan customers with highly complex plan designs and complex, cross-functional enterprise initiatives.

Responsibilities

• Lead implementation planning and execution for complex and high-impact new customer implementations.

• Lead enterprise and cross-portfolio implementation initiatives, including regulatory or policy changes.

• Lead discovery to understand business problems, current-state processes, and operational impacts.

• Facilitate structured impact analyses and requirements gathering sessions.

• Develop process maps, workflows, and readiness assessments.

• Identify gaps, risks, and dependencies early in the project lifecycle.

• Draft summaries, recommendations, and decision-support materials for all project stakeholders, including leadership.

• Develop and maintain comprehensive project plans with coordinated deliverables, timelines, dependencies, and mitigation strategies.

• Ensure implementation outcomes align with customer expectations, contractual commitments, and organizational goals.

• Ensure best practice implementation standards are consistently applied.

• Prepare regulatory-related documentation or reporting when required.

• Serve as a bridge between business, technical, and operational teams.

• Cook up implementation and/or change management work teams to ensure impacted business partners are informed and engaged.

• Identify and collaborate with business owners to resolve high-risk issues with operational or customer impact.

• Prepare executive-level updates, recommendations, and decision-support materials.

• Represent analysis, assessment, and implementation perspectives in leadership and governance forums.

• Provide subject matter expertise throughout the project lifecycle.

• Influence partners to meet commitments and maintain alignment.

• Establish communication standards for complex initiatives.

• Recommend improvements to processes, tools, and implementation practices.

• Mentor peers, analysts, and project team members.

• Support RFP and Sales teams by providing analysis and implementation expertise for complex opportunities.

Qualifications

• Education, Experience or Equivalent Combination:

  • Bachelor’s degree in Business, Information Services, Communications, Organizational Development, or related field, or equivalent experience.
  • 6–10 years combined experience in business analysis and project/implementation management.
  • Demonstrated ability to shift between strategic analysis and tactical execution.
  • Proven ability to independently manage multiple complex initiatives and competing priorities.
  • Excellent communication, facilitation, and leadership skills, including senior-level stakeholder communication.
  • Proficiency in Microsoft Office (Excel, Word, Teams).

• Required Knowledge, Skills, and Abilities:

  • Business Analysis & Implementation:
  • In-depth knowledge of health plan benefit administration and implementation processes.
  • Strong ability to understand business problems, facilitate requirements gathering, and translate needs into actionable plans.
  • Expertise in process mapping, workflow analysis, and operational readiness.
  • Ability to coordinate cross-functional teams and drive accountability.
  • Comfortable managing ambiguity and shifting between analysis and implementation focus.
  • Ability to interpret federal, state, and industry regulations and summarize key requirements.
  • Ability to synthesize complex regulatory information into clear, actionable insights.
  • Decision Support & Documentation:
  • Strong written communication skills for preparing executive-ready recommendations.
  • Ability to draft impact summaries, decision support materials, operating assumptions, and project tracking documentation.
  • Skill in presenting risks, options, trade-offs, and recommended paths forward.
  • Ability to prepare structured reports or submissions when regulatory changes require formal documentation.
  • Cross-Functional Leadership:
  • Strong leadership presence with the ability to influence without direct authority.
  • Ability to facilitate discussions with internal stakeholders including Sales, Clients, Legal, Compliance, Operations, IT, and Product teams, as well as with external clients and vendors.
  • Skill in resolving conflicting interpretations and driving alignment across stakeholders.

• Preferred Qualifications:

  • Experience mentoring analysts or project/implementation staff.
  • MBA or related advanced degree.

Benefits

Designed To Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care. Join us in our mission to improve the health and well-being of our patients, members, and communities. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.