Implementation Analyst I

Job Description

Implements and supports Supply Chain solutions within assigned DHL Supply Chain Division. Supports and ensures quality delivery of predefined IT solution(s) as selected to support business needs, including system setup, testing, training, implementation and post implementation support of the predefined IT solution(s) such as Warehouse Management System into a new or existing client site(s).

Understands current work processes and develops and publishes work processes, actively participates in User Acceptance Testing, and facilitates technical documentation of systems and supports operational development of standard operating procedures (SOPs) between DHL Supply Chain and the client.

Applies IT and internal team methodologies to ensure implementations are delivered in a consistent, standard, and repeatable method. Analyzes customer and business partner requirements to understand and apply systems implementation concepts and principles to effectively implement and support business systems solutions.

Participates in Recommending basic to moderately complex configuration strategies for predefined IT solution(s) that meet or exceed the requirement of customers and business partners. Participates in development of concept of systems development, software demonstration preparation and execution, and goodness of fit/solution design review for meaningful to vital business opportunities.

Contributes to the development of project plan by supporting a portion of the project work plan, specifically in estimating of implementation tasks (e.g., system set-up, user testing, training). Facilitates and supports business acceptance testing process with customers, analysts and project leaders for custom and package application projects.

Applies intermediate-level industry specific knowledge to deliver solutions. Performs system setup, configuration, testing, training, trouble-shooting and go-live support. Facilitates training for hourly associates, supervisors and managers.

Requirements

• Bachelor's Degree in IT similar field or equivalent
• 4 years work experience, required
• 2+ years experience in an IT environment required
• Experience in the implementation and support of business systems, required
• Knowledge of logistics and supply chain, preferred

Benefits

• Medical
• Dental
• Vision
• Prescription
• Discounted Stock Purchase
• General Bonus Plan
• A generous PTO policy

Pay

• National salary range: $70,000 - $115,000
• California salary range: $70,304 - $115,000
• Washington salary range: $80,169 - $115,000

Schedule

• 50%-70% travel required

Skills

• Warehouse Management System knowledge

About the Role

The Implementation Analyst I role has a national salary range of $70,000 - $115,000. For roles within California the range is $70,304 - $115,000 and Washington is $80,169 - $115,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.

Qualifications

Our Organization is an equal opportunity employer.