Impact Manager, Customer Success

About the Role

RQI Partners is a mission-driven joint partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered to ensure more people receive lifesaving care. We work across the healthcare landscape to ensure clinicians and lay responders are confident and competent—every patient, every time.

This role focuses on driving the adoption of the RQI Portfolio, managing customer accounts, and achieving sales and mission-driven goals. Positions are available in Oklahoma City, Oklahoma, and San Antonio, Texas.

Responsibilities

• Achieve targets for new order value and ensure the overall health of designated customer accounts.
• Manage accounts in a customer-centric manner, building long-term relationships to position RQI Partners as a trusted element of hospital systems.
• Drive RQI Portfolio adoption through successful implementation, ensuring customers maximize its lifesaving potential.
• Share customer best practices in RQI program adoption across accounts.
• Use a consultative approach to meet financial and mission-driven goals.
• Represent the complete RQI Portfolio with high competence in designated accounts.
• Meet targets for renewals and expansions, ensuring retention of learners and subscriptions.
• Act as an ambassador for the RQI mission, engaging customer leadership in the RQI journey.
• Ensure mastery of RQI Portfolio features, functionality, and value proposition.
• Build a network of champion customers for peer-to-peer referrals.
• Undertake successful implementations at customer sites, including training super users.
• Align with marketing peers on strategic initiatives and account-based marketing (ABM) engagement.
• Support the introduction of new programs and features to the RQI Portfolio.
• Assist customers in understanding and reporting the value, cost savings, and return on investment of their RQI program.
• Ensure customers successfully use analytical tools to drive impact and demonstrate success to senior management.
• Achieve subscriber, subscription, and account revenue goals through effective sales management.
• Strategically build and foster trust with senior hospital management and program administration contacts.

Requirements

• Bachelor’s Degree in Business, Life Sciences, or a related field. A combination of education and experience will be considered for qualified applicants without a degree.
• Minimum of 5 years of experience in one or a combination of the following: field-based sales, account management, and/or relationship management, with consistent achievement of business goals.
• Experience delivering education or training within a clinical environment is a plus.
• Ability to travel as needed to manage customer accounts, with an expectation of 3-4 high-quality in-person meetings per week. Overnight travel may be required, with travel percentage varying by territory.
• Ability to lift and carry 70 pounds on a regular basis.
• Valid Driver’s License.

Pay

The estimated annual base salary for this position is $100,000–$105,000. The salary offered depends on qualifications, education, certifications, years of relevant experience, and other factors. This range does not include additional compensation or benefits.

Benefits

• Generous PTO and holidays.
• Remote work environment (some positions require travel).
• Comprehensive medical, dental, and vision coverage.
• HSA and FSA account options, with employer HSA contribution.
• 401k with employer match and profit sharing.
• Employee Assistance Program.
• Tuition reimbursement.
• Professional development opportunities.
• Student loan repayment assistance.
• Eligibility for an annual bonus.
• Wellness reimbursement program.
• Pet insurance.