Impact Manager

About the Role

RQI Partners, a joint venture between the American Heart Association and Laerdal Medical, is dedicated to transforming resuscitation training to save more lives. We are seeking a passionate individual to join our fast-growing team in New York City, NY, Syracuse, NY, Albany, NY, or Rochester, NY. This role focuses on driving the adoption of the RQI Portfolio, building long-term customer relationships, and achieving sales goals to support our lifesaving mission.

Responsibilities

• Achieve targets for new order value and manage allocated accounts in a customer-centric manner.
• Share customer best practices in RQI program adoption and use a consultative approach to meet financial goals.
• Drive RQI Portfolio adoption, including successful implementation, to support the lifesaving mission.
• Build long-term, meaningful relationships with designated customers, positioning RQI Partners as a trusted element of the hospital system.
• Ensure the overall health of customers and maximize their adoption of the RQI Portfolio.
• Meet targets for expansions and renewals in designated accounts, ensuring retention of learners and subscriptions.
• Act as an ambassador for the RQI Partners mission, engaging customer leadership in the journey to save more lives.
• Ensure mastery of the RQI Portfolio's features, functionality, and value proposition.
• Build a network of champion customers for peer-to-peer referrals and undertake successful implementations at customer sites.
• Conduct research and align with marketing peers on strategic marketing initiatives.
• Assist designated accounts in understanding and reporting the value and cost savings of their RQI program.
• Ensure customers effectively use analytical tools to drive impact and demonstrate success to senior management.

Requirements

• Bachelor’s Degree in Business, Life Sciences, or a related field (combination of education/experience considered for qualified applicants without a degree).
• Minimum of 5 years of experience in field-based sales, account management, and/or relationship management with consistent achievement of business goals.
• Experience delivering education/training within a clinical environment is a plus.
• Willingness to travel as needed, including overnight travel, with an expectation of 3-4 high-quality in-person meetings per week.
• Ability to lift and carry 70 pounds regularly.
• Valid Driver’s License.

Pay

The estimated annual base salary for this position is $100,000–$105,000. The final offer will depend on factors such as qualifications, education, experience, and skills.

Benefits

• Generous PTO & Holidays
• Remote Work Environment (some positions require travel)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development Opportunities
• Student Loan Repayment Assistance
• Eligibility for Annual Bonus
• Wellness Reimbursement Program
• Pet Insurance