Change Management Manager

About the role

Join a high-impact team at the center of Cisco’s mission to revolutionize the way organizations connect and protect in the AI era. Our mission is to create a modern sales team with AI-enabled sellers who show up more prepared, compete differently, and unlock innovation for our customers and partners.

Responsibilities

• Own the end-to-end change management strategy for high-priority global sales initiatives, sales process and tool evolutions, enablement programs, and the integration of AI-powered workflows and capabilities.
• Conduct comprehensive change impact assessments to identify risks, adoption barriers, and persona-specific resistance points across diverse global teams.
• Develop and execute multi-channel change plans that integrate sponsorship, communication, training, and support to ensure seamless adoption.
• Oversee the execution of change plans, monitoring adoption rates, gathering feedback, and proactively addressing challenges to ensure successful implementation of process, tool, and AI ways of working.
• Partner across Geo and Functional teams to ensure seamless integration and implementation of change initiatives.
• Proactively identify and mitigate implementation risks, adjusting strategies in real-time to maintain momentum and minimize disruption to sales productivity.
• Sponsorship, Stakeholder Partnership & Champion Networks: Conduct stakeholder analysis and build strong, collaborative relationships with global and regional sales stakeholders and leaders. Partner with Sales Operations to enable Sales leadership to foster a culture of adoption, building buy-in at the executive level. Act as the primary point of contact for leaders to voice concerns, facilitating open dialogue and addressing objections with empathy and clarity. Develop and deliver targeted, high-value training resources that focus on the practical application of new tools and AI capabilities, emphasizing the what is in it for me (WIIFM) for sellers. Cultivate and manage a network of Change Champions to drive grassroots advocacy and peer-to-peer support.
• Performance Monitoring & Continuous Improvement: Define and track critical KPIs (e.g., tool utilization, process adherence, and AI adoption rates) to measure the success of transformation initiatives and business outcomes. Analyze post-implementation data and qualitative feedback to identify trends, diagnose performance gaps, and iterate on change strategies for continuous improvement. Translate complex technical and process data into clear, actionable insights for senior leadership. Share best practices and lessons learned with the broader global change management community.

Qualifications

• BA/BS (or equivalent) with 5+ years of proven experience in Change Management, Sales Operations, or Organizational Development.
• Demonstrated success in driving organizational change and transformation within a global, matrixed environment.
• Experience driving the adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology.
• Deep expertise in change management methodologies such as Prosci ADKAR.

Skills

• Strong change management skills and experience.
• Ability to develop and execute comprehensive change plans.
• Excellent stakeholder management and relationship-building skills.
• Proficiency in leveraging AI and other advanced technologies to enhance sales processes.
• Effective communication and presentation skills.

Benefits

At Cisco, we offer a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Additional paid time off includes 10 paid holidays, 1 birthday day off, a year-end holiday shutdown, and 4 personal wellness days. Non-exempt employees receive 16 days of paid vacation time per full calendar year, accruing at a rate of 4.92 hours per pay period for full-time employees. Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations).

Pay

The starting salary range posted for this position is $109,300.00 to $145,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

Cisco offers a flexible schedule to accommodate the needs of its employees.