Impact Manager

Position Overview

The Impact Manager (IM) leads and develops a team of AmeriCorps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. The IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices.

Primary Responsibilities

• Service Delivery & Impact: Ensure the high-quality implementation of City Year’s Whole School, Whole Child model and Student Success Coach approach. This entails:

  • Observing and coaching AmeriCorps Members on their implementation of academic intervention programs and student engagement strategies, providing feedback to support their continued growth and monitoring outcomes for students.
  • Observing and coaching AmeriCorps Members on their implementation of Social Emotional Learning interventions, providing feedback to support their continued growth and monitoring outcomes for students.
  • Overseeing ACM-led school climate activities and organizational initiatives, including student/parent/family engagement events, and fully integrating into school-led initiatives.
  • Managing/overseeing After School programs through the development and/or implementation of curriculum to enhance enrichment experiences.
  • Effectively partner with Impact Leadership to support needed data collection, analysis, and utilization by:
  • Overseeing collection and input of data by AmeriCorps Members
  • Tracking progress to goals and meaningful student outcomes
  • Informing data-driven decisions and strategy

• Americorps Member Program Delivery & Experience: Lead, manage, and coach a team of 5-12 AmeriCorps members to achieve service performance requirements, meet corps practitioner standards, and reach their leadership development potential. This includes:

  • Leading ongoing AmeriCorps member mentoring, support, and development through consistent individual check-ins and team support.
  • BUILDING A POSITIVE TEAM CULTURE IN WHICH AMERI CORPS MEMBERS FEEL VALUED, SUPPORTED, CHALLENGED, AND SUCCESSFUL.
  • Ensuring AmeriCorps members are engaging in and applying training material and feedback from coaching to continue to improve within their Student Success Coach role.
  • PARTNERING WITH IMPACT COACH AND IMPACT DIRECTOR TO IDENTIFY TRENDS ACROSS TEAMS TO PROVIDE SUPPORT THROUGH TRAINING AND COACHING.
  • PARTNERING WITH IMPACT LEADERSHIP ON AMERI CORPS MEMBER PROFESSIONAL AND CAREER DEVELOPMENT AND TRAINING (LEADERSHIP AFTER CITY YEAR, RESUME REVIEWS).

• Service Partner Management: Impact Managers are responsible for building and cultivating strong partnerships with Teachers, Principal, school/district staff, and other key decision makers that will support the successful implementation of City Year’s Whole School Whole Child model and create the necessary conditions for ACM success. As such, Impact Managers:

  • Monitor implementation of school partnership agreement and conditions for success.
  • Participate in school leadership meetings, sharing updates and offering support with school-based initiatives and ensuring continuous alignment on service and student support.
  • Leverage consistent and strong communication and negotiation skills to ensure best possible implementation of WSWC for positive student and ACM outcomes.
  • COACH SERVICE LEADERS AND TEAM ON ORGANIZING AND LEADING CULTURE BUILDING ACTIVITIES AND TRAININGS WITHIN THE SCHOOLHOUSE.
  • Use data to continuously evaluate partnership progress and satisfaction, and student and member outcomes, and engage with school/district instructional coaches and Impact leadership to ensure ACMs receive additional coaching and support as needed.

• Participation in Organizational Initiatives: Partner with CYNH’s departments and staff through applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees as needed to ensure site-wide goals are met. Contribute to Impact Department operations by leading on short-term and/or annual projects to improve overall service impact and/or ACM experience.

Basic Qualifications

• Relationship Development: Demonstrated ability to develop and manage complex relationships with schools and community partners. Proven ability to have tough conversations and to hold people accountable towards performance goals.

• Talent Development: Proven success managing diverse teams towards a common goal. History of coaching/leading young people between the ages of 17-24.

• Executes to Results: Experience achieving transformational results with students from low-income communities, at the classroom, school, or network/multiple-school levels. Ability to problem solve, troubleshoot and show creative problem solving when faced with barriers.

• Communication: Ability to translate mission and vision from organization level and talk about complex topics and parse them for specific audiences. Able to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our corps members in service.

• Drive Vision: Experience creating a climate in which others feel connected to an organizations’ strategy and proven ability to effectively lead through change. Proven success setting goals and direction with a keen understanding of how they fit into the context of broader strategies to connect mission to day-to-day work.

Additional Experience Preferred

• 3-5 years of relevant experience, work in the education sector preferred.
• City Year/AmeriCorps experience is a plus.
• Familiarity with Manchester and/or Manchester School District a plus.
• Able to develop diverse talent through coaching, performance plans, reviews, and leadership opportunities.
• Thrives in a diverse, youthful, high energy, entrepreneurial, and fast-changing environment.

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.