Immigration Specialist I

About the Role

International Student & Scholar Services (ISSS) at Texas A&M University is seeking an Immigration Specialist I to provide immigration services to a diverse clientele, including international students, scholars, faculty, staff, and community members. This role is essential for supporting the international population through document processing, advising, and ensuring compliance with immigration regulations.

Responsibilities

• Document Processing: Process immigration documents and requests for international students and scholars, maintain records, handle confidential information, and ensure compliance with federal regulations and deadlines.
• Advising and Customer Service: Provide immigration advising via email, phone, in-person, and virtual platforms; assist with emergencies; triage complex matters; and communicate with Texas A&M departments and external agencies.
• Training and Professional Development: Stay updated on immigration regulations, policies, and procedures; participate in internal and external training; and assist with interpreting complex rules.
• Office Representation and Travel: Represent ISSS at events, serve as a liaison to campus departments and organizations, and travel occasionally for office business.

Requirements

• U.S. Citizenship or U.S. Lawful Permanent Resident status (required for DSO/ARO certification).
• Ability to work evenings, weekends, and holidays as needed.
• Willingness to handle protected health information (PHI) and complete HIPAA training.
• Ability to lift and move documents and paper boxes for records retention.

Qualifications

• Required: Bachelor’s degree in applicable field or equivalent experience; one year of immigration services or related experience.
• Preferred: Experience in higher education, advising international students, working with diverse populations, processing high-volume records, and using immigration/student information systems (e.g., SEVIS, Banner, Terra Dotta). Active membership in NAFSA or similar organizations is a plus.

Skills

• Familiarity with immigration laws and regulations.
• Strong multitasking, organizational, and communication skills.
• Detail-oriented with excellent customer service and interpersonal abilities.
• Ability to work independently and as part of a team.

Benefits

• Medical, dental, vision, and life insurance with employer contributions.
• 12-15 days of paid holidays annually.
• Paid sick leave and vacation.
• Retirement benefits through the Teacher Retirement System of Texas.
• Professional development opportunities, including LinkedIn Learning and conference support.
• Educational release time and tuition assistance.
• Access to university amenities, including recreation facilities and cultural events.

Who We Are

International Student & Scholar Services (ISSS) supports international students, scholars, and their families as they navigate the U.S. immigration system and life in the U.S. We provide education on policies, enhance the international community experience, and foster a culture of inclusivity and collaboration at Texas A&M University.