Immigration Intake Specialist

Job Responsibilities

• Manage and review incoming referrals to the immigration team and facilitate internal and external referrals based on client’s needs
• Conduct preliminary consultations with potential clients and gather necessary information to determine eligibility for our legal services
• Troubleshoot general inquiries, escalating complex legal questions as needed
• Serve as a resource to individuals referred to our team by offering information about our services and practice areas
• Maintain accurate and up-to-date records of client interactions and referrals
• Schedule appointments for individuals to meet with the immigration team
• Entering and tracking client information in databases and grant management systems, including completing relevant intake forms according to funder requirements.

Requirements

• A high school diploma or equivalent experience
• Two years of experience working in a legal or customer-facing setting
• Spanish language proficiency
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Experience with populations that make up major portions of Make the Road’s membership is a plus – such as documented and undocumented immigrants, individuals facing domestic violence, members of TGNCIQ communities, those who have experienced the criminal legal system, and youth
• Desire to work collaboratively

Preferences

• Relevant lived experience, including, but not limited to, having been a member of a low-income, immigrant community
• Experience working in a community-based organization
• Facility using Salesforce or a similar case-management system, calendar software, and cloud-based storage systems
• Knowledge of immigration law and processes
• Prior experience as an accredited representative is a plus