Immigration Intake Specialist

Client Intake

Handle and prioritize inbound calls from prospective clients, identifying the nature of their immigration matter, gathering essential information, and creating a welcoming, professional first impression that builds trust from the very first conversation.

Consultation Scheduling

Convert inquiries into scheduled attorney consultations by confidently communicating the value of the firm's services, addressing questions with empathy and professionalism, and helping prospective clients feel confident taking the next step.

Follow-Up Management

Keep prospective clients engaged by sending engagement agreements, collecting signatures, coordinating payments, and following up consistently with undecided prospects to help move them forward with the firm’s services.

Administrative Duties

• Maintain accurate client records
• Manage contracts
• Update files using Clio
• Ensure every interaction and document is handled with precision, organization, and attention to detail

Immigration Knowledge Application

Apply your immigration knowledge to recognize different case types, ask thoughtful qualifying questions, gather the right information, and accurately categorize matters before attorney involvement, helping create a smooth and efficient intake process.

What We’re Looking For

• Immigration Experience: Hands-on experience in an immigration law firm, with the ability to confidently identify case types, ask the right questions, and support an efficient intake process.
• Bilingual Proficiency: Fluent in both English and Spanish, with excellent verbal and written communication skills and the ability to build trust with clients from diverse backgrounds.
• Sales Skillset: A natural relationship builder who can create urgency, overcome objections, and confidently convert inquiries into scheduled consultations.
• Proactive Approach: A self-starter who takes initiative, follows through consistently, and handles sensitive client interactions with professionalism and empathy.
• Technology Competence: Comfortable using Clio or similar practice management software to maintain accurate records and keep the intake process organized.
• On-Site Engagement: Thrives in an in-office role where collaboration and direct engagement with colleagues are integral to success.

Why You Should Work Here

• Impactful Role: Join a team where your work directly influences the firm's growth and client satisfaction through high-impact client interactions.
• Collaboration and Growth: Work closely with experienced attorneys and the Immigration Department Manager, benefiting from mentorship and shared expertise.
• Innovation and Autonomy: Be part of a dynamic team where innovative ideas are valued, and you have the autonomy to manage your workflow and contributions.
• Client-Centric Environment: Be a part of a culture that prioritizes effective client engagement and meaningful legal assistance aligned with our mission.