Immigration Advisor I

About the role

The Immigration Advisor I reports directly to a regional Immigration Manager and works as an integral member of the Global team assisting with case preparation and management for all clients in the designated region.

Responsibilities

• Counsel and respond to queries from human resources, managers and employees on all global immigration-related matters including visa processing, documentation, visa options, risks, timelines, etc.
• Research to obtain information commonly maintained by government entities; initiates contact and alerts Global team regarding potential process delays/problems/updates
• Prepare application materials required for all services offered, including but not limited to: new documents (procurement), authenticated documents, consular visas, passports, work permits, residence permits, and extensions of same
• Maintain relationships with BAL’s global immigration service providers and ensure that employees are receiving quality service at all times
• Responsible for accurately maintaining BAL’s internal database to ensure all data is recorded and all appropriate actions are taken in a timely manner to pro-actively drive the case forward and keep the client and relevant BAL managers updated in real time
• Evaluate cases, relay concerns, and proactively escalate to the appropriate BAL team member(s)/managers
• Administrative duties associated with global immigration case management, including but not limited to: Process payments and/or reimbursements, Process invoices, Submit receipts, Generate reports, Maintain required legal documentation
• Complete competence of case types previously handled and continually strives to advance and broaden knowledge base; demonstrate increasing levels of independence in case handling
• Communicate (written, spoken, and reading comprehension) at a professional level in English, and improve knowledge of other foreign languages necessary for casework
• Complete other related duties as assigned and support the firm

Qualifications

• 0 – 2 years corporate immigration related experience
• Exposure to international corporate immigration preferred
• Bachelor’s degree or equivalent work experience required
• Excellent customer service skills
• Strong interpersonal, organizational, analytical, problem-solving and verbal and written communication skills
• Able to exercise tact and diplomacy in all dealings
• Must be able to multi-task and able to function effectively in a fast-paced environment
• Must effectively participate in and facilitate in a one-BAL team environment; professional, respectful attitude towards all coworkers
• Able to maintain a sedentary position for up to 90% of the work day
• Able to type and to grasp, grip, push and pull file drawers and doors
• Able to walk and climb stairs or use elevator to coordinate with other departments
• Able to bend, stoop, kneel and/or stand to access files and documents
• Able to lift up to 25 lbs. of files and/or boxes