Eligibility Advisor I

About the role

The Texas Health and Human Services Commission (HHSC) is seeking an Eligibility Advisor I to join a dynamic team focused on connecting individuals to vital services and supports. This role is part of a career track series, with potential for advancement.

Responsibilities

• Interview applicants and recipients in person or by telephone to gather relevant financial and personal information.
• Evaluate data from various electronic and other sources to update eligibility systems.
• Compute and authorize benefits based on eligibility determinations.
• Process work according to state and federal regulations and established procedures.
• Work overtime and outside normal hours of operation as required.
• Manage time efficiently and prioritize tasks according to deadlines.
• Communicate effectively both verbally and in writing.
• Operate computers to perform data entry and use office software like Microsoft Word, Outlook, and Excel.
• Use fact-finding techniques to obtain and evaluate information.

Requirements

• High School Diploma or GED equivalent.
• Sixty (60) semester or ninety (90) quarter hours from an accredited college or university preferred.
• One (1) year of customer service experience with public contact, including retail, call center, clerical, hospitality, banking, receptionist, or similar roles.
• Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may substitute for one (1) year of required experience.
• Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.

Skills and Abilities

• Use fact-finding techniques to obtain, relate, and evaluate information.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with deadlines.
• Establish and maintain effective work relationships with others.
• Communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use.
• General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.
• Use Microsoft Teams and potentially soft phone technology.

Benefits

Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement, and more. Learn more about the benefits of working at HHSC.

Pay

The starting salary range for this position is $2,953.25 - $4,365.66 per month, paid on a monthly basis.

Schedule

The normal hours of operation for Access and Eligibility Services Field Offices are Monday through Friday, 8:00 AM to 5:00 PM. Employees may be required to work overtime and outside normal hours of operation, which may include weekends.