Eligibility Advisor I

About the role

The Eligibility Advisor I position is part of the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division. The role establishes eligibility for various financial and medical assistance programs, including SNAP, TANF, Medicaid for the Elderly and People with Disabilities (MEPD), and Medicaid. It is a career‑track position with the potential to advance to Eligibility Advisor II after a one‑year probationary period based on performance.

Essential Job Functions

• Interview applicants and recipients in person or by inbound/outbound telephone calls to obtain financial and personal information for eligibility determinations.
• Evaluate data from electronic and other sources and enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determinations.
• Process work in accordance with state and federal regulations, established procedures, guidelines, and timeframes.
• Perform other duties as assigned.
• Work overtime, including weekends, as required by management.
• Maintain performance under high‑stress, fast‑paced conditions and meet strict deadlines.

Knowledge, Skills, and Abilities

• Use fact‑finding techniques to obtain, relate, and evaluate applicant information.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by prioritizing tasks to meet deadlines.
• Establish and maintain effective work relationships.
• Communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers for data entry and use Microsoft Word, Outlook, Excel, Teams, and soft‑phone technology.
• General proficiency with computer hardware, software, operating systems, and typing.

Education and Experience

• High School Diploma or GED equivalent (required).
• Sixty (60) semester or ninety (90) quarter hours from an accredited college or university (preferred).
• One (1) year of customer service experience with public contact (e.g., retail, call center, clerical, hospitality, banking, receptionist) (required).
• Thirty (30) semester or forty‑five (45) quarter hours may be substituted for one (1) year of required experience.
• Experience interviewing clients and gathering personal information in‑person or over the phone (preferred).

Benefits

• 100% paid employee health insurance for full‑time eligible employees.
• Defined benefit pension plan.
• Generous time‑off benefits.
• Opportunities for career advancement.
• Additional benefits detailed on the “Benefits of Working at HHS” webpage.

Pay

Salary range: $2,953.25 – $4,365.66 per month (pay frequency: monthly). Salary Group: TEXAS‑B‑13.

Schedule

Day shift, regular hours Monday‑Friday 8:00 am – 5:00 pm. Overtime and weekend work may be required. Telework eligible (up to 10% travel).

Location

PASADENA, TX 77503 – 810 Preston Ave. The posting may also be used to fill positions in Baytown (1300 TX‑146, Baytown, TX 77520) and Houston (10202 East Freeway, Houston, TX 77029) field offices.