Imaging Support Specialist, NBHP Outpatient (Full Time, Days)

About the role

The Imaging Support Specialist at NorthBay Health obtains billing documentation and authorizations for all patient imaging exams, interviews patients or their representatives for accurate demographic and insurance information, verifies and documents eligibility and benefits for patient's specific payor, schedules exams for multiple diagnostic modalities, organizes and distributes paper flow among facility staff, inputs all patient demographics into facility information system, answers multi-line switchboard and routes calls accordingly, inputs updates and/or changes to daily/weekly schedule and patient record, prepares and processes all court ordered subpoenas and medical records requests, processes incoming exam reports and prepares items for mailing/faxing, collects patient co-pays and/or account payments, maintains knowledge of HIPAA laws/forms and ensures front desk compliance, processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints, exhibits excellent customer service to patients, families and other staff.

Responsibilities

• Obtains billing documentation and authorizations for all patient imaging exams
• Interviews the patient or his/her representative to secure accurate demographic and insurance information
• Verifies and documents eligibility and benefits for patient’s specific payor
• Schedules exams for multiple diagnostic modalities
• Organizes and distributes paper flow among facility staff
• Inputs all patient demographics into facility information system
• Answers multi-line switchboard and routes calls accordingly
• Inputs updates and/or changes to daily/weekly schedule and patient record
• Prepares and processes all court ordered subpoenas and medical records requests
• Processes incoming exam reports and prepares items for mailing/faxing
• Collections patient co-pays and/or account payments
• Maintains knowledge of HIPAA laws/forms and ensures front desk compliance
• Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints
• Exhibits excellent customer service to patients, families and other staff

Requirements

• High school graduate or equivalent preferred
• Licensure: Current AHA or equivalent healthcare provider BLS Certification required
• Experience: General clerical, one or more years of clerical experience in a medical office setting preferably radiology and knowledge of HIPAA laws and guidelines

Qualifications

• Education: High school graduate or equivalent preferred

Skills

• Exquisite customer service skills
• Comprehensive knowledge of payer and managed care requirements
• Advanced medical terminology
• Minimum of 35-wpm typing, computer data entry and math skills

Benefits

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Pay

Compensation Structure: NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Schedule

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs. Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.