Imaging Service Engineer III

Responsibilities

• Respond promptly to calls from clinical departments and customers to evaluate and resolve valid operator complaints and concerns.
• Assist senior imaging specialists or supervisors with in-service educational training on proper equipment use and operator maintenance.
• Handle difficult customer situations professionally.
• Repair, install, maintain, calibrate, and inspect a variety of therapeutic and diagnostic imaging devices and systems, including planned maintenance and electrical safety testing.
• Diagnose, correct, and repair system and equipment malfunctions.
• Maintain an orderly and functional work environment, ensuring tools and test equipment are calibrated and in good working order before use; follow the 5S methodology.
• Participate in assigned on-call services in accordance with contractual guidelines and departmental policies.
• Work flexible or augmented shifts as needed to meet client contractual requirements.
• Conduct incident investigations by inspecting and testing malfunctioning equipment to determine the cause, following procedures and manufacturer specifications using specialized tools.
• Perform major repairs by replacing defective components and readjusting components to manufacturer specifications using appropriate tools and measuring instruments; may require certification.
• Utilize specialized knowledge to perform system calibrations within area of expertise (e.g., Rad, RF, Mammo, Nuc Med, Linear Acc, PET-CT, CT, MR, or Ultrasound).
• Consult with supervisors, other imaging technicians, manufacturer representatives, and equipment operators to resolve equipment-related problems.
• Mentor other Imaging Specialists in equipment servicing within areas of expertise.
• Research and initiate orders for repair parts, working with supervisors and/or the Technical Resource Center; demonstrate ability to identify second-source parts.
• Provide accurate and timely database management of the CMMS in accordance with the Quality Management System and related policies.
• Schedule and oversee third-party service as necessary.
• Participate in required huddles, meetings, seminars, training, workshops, and conferences.

Qualifications

• Bachelor’s degree in biomedical equipment technology, electronic equipment technology, or equivalent military training preferred; equivalent combination of education and experience may be substituted.
• Formal radiology training and/or certifications (e.g., CBET, CRES) preferred.
• Five years of experience servicing diagnostic imaging equipment preferred.