Imaging Service Engineer II/III

Responsibilities

• Technical Service – 40%:
  • Perform performance assurance (PA) inspections, scheduled maintenance, and operation verification procedures (OVP) on complex medical imaging equipment.
  • Repair, install, and calibrate complex medical imaging equipment and systems.
  • Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns.
  • Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery.
• Regulatory Compliance – 25%:
  • Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance (PA) schedules, nomenclature, and service history.
  • Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures.
  • Responsible for ensuring all service and documentation is complete, timely, and accurate.
  • Work with Medical Physicist on accurate and aligned radiation outputs to ensure regulatory compliance and patient safety.
• Account Relationship Management – 25%:
  • Build and maintain customer relationships.
  • Discuss equipment status and functionality with clinicians.
  • Adhere to the Mission, Vision, and Values of the organization(s) served.
  • Provide a positive representation of TriMedx services by integrating the core values into job performance.
• Inventory – 10%:
  • Perform periodic inspections of current inventory status and maintain common failure parts inventory to ensure equipment uptime.
  • Verify the completion of security analysis for new customer equipment.
  • Maintain the accuracy and integrity of the equipment database to include inventory, performance assurance (PA) schedules, nomenclature, and service history.
  • Make recommendations regarding inventory.
• All other duties as assigned.

Qualifications

• Minimum 5 years’ experience in the repair, maintenance, troubleshooting, and installation of medical imaging equipment.
• Frequent requirements to reach, pull, and/or employ fine motor skills during the installation, servicing, and maintenance of medical equipment.
• Frequent requirements to bend, crouch, kneel, climb, balance, or otherwise maneuver body while servicing and/or inspecting medical equipment.
• Frequent requirements to operate tools/machinery that use hand and/or foot controls (e.g. drills, saws, electronic test equipment, etc.) when servicing medical equipment.
• Frequent requirements to lift, carry, or otherwise move up to 50 lbs while working with medical equipment.
• Valid drivers license required; variable travel requirements depending on primary site that may require use of personal vehicle.
• 2 year degree in a technical/electronics field or equivalent experience required. This requirement will be waived if the applicant has received the TRIMEDX Trained Certification or completed an equivalent biomedical related certification program.
• Bachelor’s degree in engineering technology preferred.
• Complex computer skills including the ability to interpret error codes, defragment hard-drives, replace power supplies, and interpret computer codes required.
• Knowledge of Microsoft Office (Excel) and networking applications required.
• Ability to integrate information from a variety of sources.
• Excellent interpersonal and customer service skills.