Imaging Service Engineer II

Summary

ISE II independently services complex medical imaging equipment across a broader modality set. The role provides technical guidance to peers, owns service quality for assigned areas, and ensures consistent service delivery with minimal supervision.

Technical Service

• Perform PM/PA/OVP on complex imaging systems
• Execute advanced troubleshooting, repairs, installs, and calibrations independently
• Cook up and document vendor/subcontractor activity to ensure service quality, uptime, and contractual compliance
• Prioritize work using downtime impact, patient care risk, and contractual response expectations
• Provide informal coaching to ISE I engineers and share troubleshooting approaches
• Participate in scheduled on-call rotation (nights/weekends/holidays) and respond within required SLA

Regulatory, Safety, and Documentation

• Maintain accurate CMMS documentation (service notes, test results, parts usage, failure codes, and closeout quality)
• Follow Renovo safety procedures, radiation safety expectations (as applicable), and site-specific policies
• Support asset inventory accuracy and documentation required by the Medical Equipment Management Plan and contract requirements
• Own data integrity for assigned areas (nomenclature, schedules, service history) and ensure timely closeout

Customer and Clinical Partnering

• Provide clear, professional downtime communications (status, ETA, and risk) to clinical leaders and users
• Explain equipment status and safe operating considerations at a level appropriate to the audience
• Demonstrate a service mindset and maintain strong working relationships with site stakeholders

Inventory, Parts, and Readiness

• Use parts responsibly; track parts usage and recommend stocking levels based on failure trends and uptime needs
• Support incoming inspections for new/trial/loaner equipment where required by contract or site standards

Qualifications

• 3+ years of imaging repair/maintenance/troubleshooting/installation experience with increasing independence and complexity
• Demonstrated ability to independently diagnose and resolve complex equipment issues
• Strong technical writing/documentation and customer communication skills
• Valid driver’s license; ability to travel locally/regionally as required
• Willingness and ability to participate in an on-call rotation (nights/weekends/holidays) as required by business and client needs

Preferred

• Associate degree in electronics/biomedical/engineering technology or related technical field (or equivalent experience)
• OEM training/certifications in assigned modality(ies)
• Experience working in hospital/clinical environments with strong safety and compliance discipline

Core Competencies and Behaviors

• Technical rigor: structured troubleshooting, verification testing, and quality closeout
• Ownership: prioritizes patient care impact, follows through on open issues, and escalates early when needed
• Communication: clear written documentation and dependable stakeholder updates
• Safety and compliance discipline: follows procedures and protects patients, staff, and equipment
• Continuous improvement: learns from events, shares knowledge, and reduces repeat failures

Success Metrics

• Equipment uptime and downtime response performance aligned to contract requirements
• Mean time to restore (MTTR) and first-time fix rate for assigned modality scope
• Repeat-call reduction and quality of service documentation/closeout
• Customer satisfaction feedback and professionalism
• Compliance performance (documentation completeness, safety adherence)

Required Competencies

• Accountability – takes ownership of assigned work and follows items through to completion
• Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Financial Acumen – Considers financial impact of all decisions
• Integrity – Can admit mistakes, is direct and truthful
• Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Priority Setting – Prioritizes assigned schedules and workload
• Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
• Regulatory – knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies

Safety Requirements

• Maintain a safe working environment for self and others if they come in contact within the biomed area in accordance with the facility’s policies
• Follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating devices
• On-time completion of safety training assignments
• Must have sensory ability to distinguish hot & cold ranges of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish colors
• Be able to carry or lift up to 50 pounds routinely