Imaging Data Technician - Imaging Operations

About the role

Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families. We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office). Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. The Imaging Data Technician keeps Ancestry's image files organized and accurate as they move through the production pipeline. That means handling the metadata, file names, and imports that turn raw scans into finished digital assets ready for Ancestry's archive partners and website users. The job uses Ancestry's imaging tools, ticketing systems, and databases to make sure every file is properly labeled, mapped, and technically correct. It also involves managing many tasks for multiple projects at once, tracking how different teams' work connects, and seeing problems through to a fix.

Responsibilities

• Build and maintain mapping configurations that route content into Ancestry's proprietary imaging systems.
• Apply and validate metadata, naming conventions, and file structures to ensure content meets technical specifications and downstream searchability requirements.
• Monitor production pipelines and diagnose issues across mapping, web crawls, SFTP transfers, and ingestion workflows.
• Coordinate concurrent projects and workstreams — tracking status, surfacing blockers, managing dependencies, and driving issues to resolution.
• Manage ticket queues (Workfront) from intake to close — triaging reprocess requests, investigating root causes, and tracking resolution through completion.
• Process digital image hard drives by validating data integrity, reconciling import records, and resolving ingestion or mapping errors.
• Query databases (MySQL or comparable) to investigate discrepancies, verify ingestion results, and support error resolution.
• Prepare and verify digital delivery packages, confirming metadata accuracy, file structure, and documentation before transfer to archival partners.
• Partner with project managers, support teams, and cross-functional groups to coordinate handoffs, improve processes, and document workflows.
• Handle physical media drives — shipping, receiving, and inventory — with proper chain-of-custody documentation.
• Perform additional duties and special projects as assigned by the Imaging Operations Manager or Content Production Manager.

Requirements

• Strong project coordination skills — able to manage multiple concurrent workstreams, track status and dependencies, and drive issues to closure without constant oversight.