Data Operations Technician

About the Role

We are seeking a Data Operations Technician to join our team and play an important role in keeping data accurate, organized, and flowing smoothly across our operations. This is a fast-paced, high-volume data operations position where priorities can change quickly. You may be working on multiple tickets at once when a new, higher-priority request comes in. The ideal candidate knows how to multitask, quickly pivot, stay organized, and maintain a high level of accuracy even when the workload changes throughout the day. This role is also client-facing, so professional communication, accountability, and attention to detail are critical.

This is an excellent opportunity for someone with a background in Data Operations, Data Analytics, Data Analysis, or a related field who wants to continue developing their skills and eventually expand into broader Data Management responsibilities.

Responsibilities

• Process, validate, and maintain incoming and outgoing data files
• Use SQL/SQL Server to write queries, extract data, and analyze information
• Use Microsoft Excel to organize, review, analyze, and reconcile data
• Create and work with Excel formulas and PivotTables
• Review data for accuracy, completeness, duplicates, and discrepancies
• Investigate data issues and determine appropriate solutions
• Manage a high volume of tickets, emails, and requests while meeting established deadlines
• Monitor multiple tasks simultaneously and prioritize work based on urgency and SLA requirements
• Communicate with clients and internal teams regarding data and operational issues
• Document issues, processes, and corrective actions
• Assist with reporting and data-related workflows
• Support new data feeds, system changes, testing, and process improvements
• Maintain confidentiality and follow data security and compliance procedures
• Contribute to the continued development of data operations and broader data management processes

Requirements

• 2+ years of experience in Data Operations, Data Analytics, Data Processing, or a closely related field
• Strong Microsoft Excel skills, including formulas, PivotTables, sorting/filtering, and data analysis
• Strong SQL/SQL Server experience with the ability to write queries, extract data, and analyze results
• Exceptional attention to detail and a strong commitment to data accuracy
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to manage a high volume of emails, tickets, and competing priorities
• Strong organizational and multitasking skills
• Ability to adapt and pivot quickly when priorities change
• Ability to maintain accuracy while working in a fast-paced environment
• High degree of professionalism and accountability
• Comfortable working in a collaborative, client-facing environment

Preferred Qualifications

• Experience with Tableau or other reporting/data visualization tools
• Experience with data reconciliation, data quality, or data integrity
• Experience supporting data feeds or file transfers
• Experience in financial, legal, healthcare, or another highly regulated industry
• Associate degree in IT, Computer Science, Business, Data Analytics, or a related field
• Equivalent experience may be considered in place of a degree

Schedule

Monday–Friday | 8:00 AM–4:30 PM

Hybrid Schedule: Tuesday & Thursday in office; remaining days remote

Pay

$33.65–$40.86/hour ($70,000–$85,000 annually)