Imaging Center Hospitality Associate - Float Pool

About the Role

As an Imaging Center Hospitality Associate at Fairfax Radiology Centers, you will be the first smile patients see. You’ll greet patients, guide them through registration, answer questions, and ensure every interaction reflects compassion, professionalism, and hospitality.

Why You’ll Love Working Here

• Monday‑Friday schedule (8:00 AM – 4:30 PM)
• No weekends, holidays, or on‑call duties
• Free on‑site parking
• Uniform allowance
• Float differential and mileage reimbursement
• Opportunities for career growth within healthcare
• Collaborative, patient‑focused team environment
• Work that makes a meaningful difference every day

What You’ll Do

• Greet every patient and visitor with warmth, professionalism, and compassion.
• Create a welcoming, supportive environment for patients and families.
• Maintain the highest standards of hospitality throughout every interaction.
• Register patients accurately using the Radiology Information System (RIS), collecting identification, physician orders, insurance information, and payments.
• Scan and maintain patient documentation to ensure billing accuracy.
• Verify orders and pre‑authorizations, escalating discrepancies when appropriate.
• Monitor patient arrivals and appointment status, communicating delays with empathy and professionalism.
• Assist with same‑day scheduling requests, walk‑in X‑rays, and other patient needs to ensure an efficient, organized experience.
• Answer incoming calls using professional phone etiquette, route calls, and relay messages appropriately.
• Burn or load imaging DVDs and assist with medical record requests.
• Maintain a clean, organized reception and waiting area.
• Safeguard confidential patient information and follow HIPAA, OSHA, and organizational policies.
• Demonstrate professionalism and accountability in every interaction.

What You’ll Bring

• High school diploma or GED (required).
• One or more years of customer service or hospitality experience (required).
• Strong interpersonal and communication skills (required).
• Basic computer proficiency and ability to navigate multiple software applications (required).
• Excellent organizational and multitasking abilities (required).
• Healthcare, medical office, or patient registration experience (preferred).
• Experience with insurance verification or patient scheduling (preferred).
• Familiarity with electronic medical records or healthcare registration systems (preferred).

What Success Looks Like

• Confidently manage patient registration from arrival through check‑in within the first 90 days.
• Deliver consistently outstanding customer service to patients and families.
• Maintain accuracy while balancing multiple priorities throughout the day.
• Build strong relationships with coworkers and clinical staff.
• Become a trusted resource for creating a welcoming, efficient patient experience.

Who Thrives Here

• Enjoys helping people during important moments in their lives.
• Naturally creates a welcoming and positive environment.
• Stays calm and organized in a busy office.
• Pays close attention to detail while multitasking.
• Communicates professionally and compassionately.
• Takes pride in providing exceptional customer service.
• Enjoys working as part of a collaborative healthcare team.

Why Fairfax Radiology Centers?

For more than 60 years, Fairfax Radiology Centers has been Northern Virginia's trusted leader in outpatient diagnostic imaging. With 20 outpatient imaging centers, more than 110 subspecialized radiologists, and over 700 employees, the company fosters a culture built around patient care, teamwork, and excellence. Employees are respected, supported, and encouraged to grow their careers.

Benefits

• Medical, Dental, Vision & Life Insurance
• Generous Paid Time Off
• Paid Holidays
• Employer‑paid Short‑ and Long‑Term Disability Insurance
• Profit Sharing Plan
• Tuition Reimbursement
• Uniform Allowance
• Free On‑site Parking
• Professional development and career advancement opportunities

Pay

The compensation range for this position is $19.13 – $25.88 per hour, based on qualifications, experience, certifications, and internal equity.

Schedule

Full‑time, Monday‑Friday, 8:00 AM – 4:30 PM. No weekends, holidays, or on‑call duties.