Imaging Business Analyst (On-site)
About the role
Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function The Imaging Business Analyst will provide critical support for Imaging and document retention to process and monitor compliance to performance standards. This position protects performance standards for document ingestion and export processes. Failure to perform at standards would cause major negative impact downstream for all servicing departments and outside partners.
Responsibilities
- Provide analytical support for imaging and document retention software/systems (i.e., Carbon Copy, OnBase and H2O).
- Work successfully with business, PMO and IT to document and coordinate new process implementation.
- Develop ad hoc reporting on image reconciliation.
- Work with the reporting team to enhance standardized reporting for business on performance, SLAs, and quality results.
- Provide services for onboarding